Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Collopy

San Antonio,TX

Summary

Customer service professional with expertise in conflict resolution and client relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Focused on delivering customized solutions and fostering positive interactions for seamless client experiences.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Foundever
San Antonio, TX
02.2025 - Current

  • Facilitated payment processing for premium payments and renewals efficiently.
  • Researched policy information to address customer inquiries accurately.

Customer Service Representative

IBEX Global
San Antonio, TX
10.2024 - 01.2026

  • Streamlined task prioritization to efficiently achieve service goals.
  • Addressed customer requests and answered inquiries to enhance satisfaction.

Esthetician

Alura Beauty
Schertz, TX
04.2023 - 08.2025
  • Recommended additional treatments and products tailored to individual customer needs.
  • Checked supplies inventory regularly to maintain adequate stock levels.
  • Greeted clients at spa entrance, providing detailed information on available services.
  • Adhered to safety protocols throughout procedures to minimize risk of injury or infection.
  • Maintained cleanliness of treatment room and equipment between appointments.

Home Health Aide

Home Caring
San Antonio, TX
10.2010 - 05.2021
  • Monitored health conditions while providing companionship to clients.
  • Maintained cleanliness by changing bed linens and ensuring safe living environments.
  • Supported patients emotionally through engaging conversations and recreational activities.
  • Facilitated personal care by assisting with bathing, dressing, and grooming tasks.
  • Encouraged physical activity by assisting clients with ambulation and exercise routines.
  • Prepared meals and snacks in accordance with prescribed dietary requirements.

Education

Associate of Applied Science -

Northeast Lakeview College
Converse, TX
08-2024

Skills

  • Research methodologies
  • Customer service excellence
  • Conflict resolution strategies
  • Call management systems
  • Reading comprehension skills
  • Client relationship management
  • Call center operations
  • Merchandising and upselling
  • Adaptability and flexibility
  • Problem-solving techniques
  • Customer education initiatives
  • Team collaboration

Timeline

Customer Service Representative

Foundever
02.2025 - Current

Customer Service Representative

IBEX Global
10.2024 - 01.2026

Esthetician

Alura Beauty
04.2023 - 08.2025

Home Health Aide

Home Caring
10.2010 - 05.2021

Associate of Applied Science -

Northeast Lakeview College

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