Anna Connors
Queens
Summary
As a dedicated and passionate employee, I put thought and consideration into every task I take on. I have over a decade of experience in customer service, which has equipped me to take on new challenges each day.
I am a team player who wants the team I work for to succeed as a whole and who has the communication skills needed to achieve this goal.
My attention to detail and positive attitude are what make me a great addition to any team.
Overview
2
2
years of professional experience
Work History
Floral Customer Service
Wegmans
Brooklyn
04.2025 - Current
- Document floral deliveries, tracking received and missing items four times a week
- Break down and process floral load for timely product availability
- Assist customers with product knowledge and creating arrangements
- Maintain cleanliness of department and displays to enhance customer shopping experience
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted workflow to meet daily operational challenges in a fast-paced environment.
Community Outreach Coordinator
Metropolitan Strategies & Solutions
New York
07.2024 - 01.2025
- Educated businesses on Local Law 199 regarding compliance with Commercial Waste zones requirements
- Provided literature explaining the law and what businesses must do to be in compliance
- Facilitated communication with businesses through phone outreach to ensure understanding of compliance obligations
- Collected data on 10,000+ commercial businesses in central Queens to inform outreach strategies
- Analyzed and organized collected data through Excel and Salesforce
Education
Bachelor of Arts - Public Administration
The Ohio State University
Columbus, OH12-2022
Skills
- Client management
- Client outreach
- Scheduling expertise
- Correspondence management
- Business correspondence writing
- Documentation accuracy
- File organization
- Office management
- Time management
Timeline
Floral Customer Service
Wegmans
04.2025 - Current
Community Outreach Coordinator
Metropolitan Strategies & Solutions
07.2024 - 01.2025
Bachelor of Arts - Public Administration
The Ohio State University