ANNA COOKE
Ellicott City,MD
Summary
Hard working and motivated individual looking to explore new challenges in a data-driven career. Has experience working with database management and software support, in addition to an educational background in STEM. Quick-learner and self starter who is eager to grow with the right company.
Overview
7
7
years of professional experience
Work History
Team Lead, Commercial and Investment Management
Lynx Systems Inc.
11.2020 - Current
- Managed high volume support queue for Tier 1 client.
- Facilitated UAT testing of new plug-ins and interface changes.
- Collaborated with client IT team to implement new modules and make updates to existing workflows to meet businesses changing needs.
- Supported detailed knowledge base for client, including both user and support facing articles. Provided internal training to team on client procedures.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key client stakeholders to better understand their needs and expectations.
- Managed relationship between the client and software vendor. Provided support for client in technical meetings.
Software Consultant
Integrated Systems Associates, Inc.
12.2016 - 10.2020
- Designed custom SSRS reports using SQL and Microsoft visual studio
- Coordinated directly with on-site staff to provide technical support
- Conducted database analysis and provided recommendations to improve database efficiency
- Orchestrated and lead customized training courses for on-site and office staff. Developed custom instructional manuals for database procedures
- Worked with financial and accounting staff to maintain quality of financial data
- Established strong rapport with clients through effective communication strategies which facilitated long-term relationships.
- Aided in software implementation for clients in retail industry, including extraction and conversion of data from existing systems
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Executed program modifications and changes and documented results of software research tools and applications.
- Troubleshot issues during software deployment phases ensuring successful installations at client sites.
Education
Bachelor of Arts in Mathematics -
McDaniel College
Westminster, MDSkills
- SQL
- Excel and other Microsoft Suite Products
- Accounting Experience
- Project Management
- Strategic planning
- Problem solving
- Coaching and mentoring
References
References available upon request.
Timeline
Team Lead, Commercial and Investment Management
Lynx Systems Inc.
11.2020 - Current
Software Consultant
Integrated Systems Associates, Inc.
12.2016 - 10.2020
Bachelor of Arts in Mathematics -
McDaniel College
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