Anna Cross
Lakeland,FL
Summary
Dynamic leader with proven success in team management and customer service excellence at Publix. Skilled in complaint resolution and fostering leadership development. Responsible for the pre-hire when hiring new associates. Emphasizes adaptability and effective communication, significantly enhancing customer satisfaction and team efficiency. Excel in trouble shooting technical problem's, in finding the best solution's. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships. Hard working and team oriented, build relationships with members to find better ways to improve. Dependable and positive. Great time management never call out and always on time.
Overview
4
4
years of professional experience
Work History
Customer Service Team Leader
Publix
08.2020 - Current
- Answering questions about products and service questions, suggesting other offerings to attract potential customers.
- Problem solving.
- Keeping records filed.
- Provide primary customer support to customers.
- Trouble shooting to evaluate technical problems and find appropriate solutions.
- Train and supervised team of customer service representatives in providing quality service to customers.
- Evaluated customer service staff performance by providing constructive feedback.
- Communication.
- Developed and nurtured lasting relationships with customers through.
- Active listing.
- Time management.
- Educate staff on strategies for handling difficult customers and challenging situations.
- Manage supply ordering.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
George Jenkins High School
Lakeland, FL05.2021
Skills
- Customer service excellence
- Team Management
- Service standard compliance
- Training development aptitude
- Excellent Communication
- Adaptability
- Flexible Work Schedule
- Organizational Skills
- Time Management
- Self Motivation
- Employee Training
- Pre-hire new associates
Accomplishments
- Certificate of Achievement GEICO Academy of Advanced Business Management Provided by George Jenkins High School.
Timeline
Customer Service Team Leader
Publix
08.2020 - Current
High School Diploma -
George Jenkins High School