Charline Jackson
Customer Service
Deerfield Beach,FL
Summary
Customer Service Team Leader with a proven track record at Publix Supermarkets Inc. Skilled in training development and team management, I enhanced employee onboarding and improved customer satisfaction. Adept at processing payroll for over 160 employees, I fostered a culture of excellence and reliability within the team.
Overview
17
17
years of professional experience
Work History
Customer Service Team Leader
Publix Supermarkets Inc
05.2008 - 01.2025
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Trained new staff on company policies, procedures, and best practices for customer engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Administered employee onboarding processes, enhancing new hire experience and engagement.
- Facilitated training sessions, promoting compliance with HR policies and procedures across departments.
- Processed new hire paperwork and documents.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Processed payroll for over 160 employees, ensuring accuracy and compliance with regulations.
Skills
- Team management
- Complaint resolution
- Training development aptitude
- Customer service excellence
- Customer service
- Data entry
- Teamwork
- Time management
- Reliability
- Team leadership
- Customer service management
- Employee supervision
- Retail store support
Timeline
Customer Service Team Leader
Publix Supermarkets Inc
05.2008 - 01.2025