Anna Crow
Writer / Editor
Lancaster,PA
Summary
Motivated Editor offering 5+ years of experience creating and editing content. Creative planner with focus on shaping a narrative through high-quality writing and ingenious problem-solving.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Member Services Advocate
ELAP Services
Wayne, PA
11.2020 - Current
- Coordinated legal defense and settlements for average of 550 insurance claims.
- Educated members to ensure engagement and understanding.
- Established strong member relationships with regular contact and support.
- Maintained detailed records in SalesForce.
Content Writer / Employee Training Coordinator
WebstaurantStore
Lancaster, PA
06.2016 - 11.2020
- Developed new employee training program, including modules, schedules, and virtual check-ins.
- Supported and trained 20+ staff members to ensure high-quality content and productivity.
- Edited new hire copy to reinforce style guide.
- Wrote video scripts, brand summaries, and 4000+ product descriptions to educate customers and drive sales.
- Managed content creation for national chain accounts.
Head Copy-Editor
Bartleby, UMBC
Baltimore, MD
01.2016 - 05.2016
- Reviewed and edited 133 pages for correct grammar and style.
- Provided concise and constructive editorial feedback to writers
- Proofread and evaluated final copy to verify content aligned with established guidelines and format.
Copy-Editor
Freelance
Harrisburg, PA
10.2015 - 11.2015
- Proofread, edited, and evaluated 200+ pages for clarity and narrative consistency.
- Provided concise and constructive editorial feedback to author via email.
- Checked and corrected grammatical and spelling errors in long-form, creative writing.
Education
Bachelor of Arts - English
University of Maryland - Baltimore County
Baltimore, MD 09.2012 - 05.2016
Skills
Proofreading
Promotional marketing and advertising
Consistent brand messaging
Editing skills
Articulate communications
Timeline
Member Services Advocate
ELAP Services
11.2020 - Current
Content Writer / Employee Training Coordinator
WebstaurantStore
06.2016 - 11.2020
Head Copy-Editor
Bartleby, UMBC
01.2016 - 05.2016
Copy-Editor
Freelance
10.2015 - 11.2015
Bachelor of Arts - English
University of Maryland - Baltimore County
09.2012 - 05.2016