ANNA-DALE TRIM
Brooklyn,NY
Summary
Dynamic and adaptable professional with strong interpersonal skills and a collaborative approach to problem-solving. Skilled at building positive relationships. Excellent communicator with a talent for conveying complex ideas clearly. Recognized for creativity and innovation in developing strategies that resonate with diverse audiences. Committed to continuous growth and eager to embrace new challenges.
Overview
9
9
years of professional experience
Work History
Fuzion Mas Carnival Band
01.2017 - Current
- Led marketing efforts to promote carnival band events, performances, and cultural presence.
- Managed a team of marketing professionals to execute creative campaigns.
- Increased community engagement and drove event participation.
- Boosted costume sales through targeted marketing strategies.
Server
Bowl360
03.2025 - 09.2025
- Greet, seat, and take orders from guests
- Serve meals and beverages
- Process payments and maintain table cleanliness
- Ensure excellent customer service throughout the visit
Outdoor Sales Team Support Lead Agent
Flow Business
11.2021 - 12.2023
- Assisted in the completion of sales for the field team by managing logistics and data collection.
- Ensured sales staff had the tools, information, and resources needed for effective customer engagement.
- Involved in training and managing schedules while monitoring sales performance.
- Ensured smooth operation of all outdoor sales activities.
Back Office Support
Flow Business
08.2020 - 10.2021
- Managed essential behind-the-scenes tasks to ensure smooth operations.
- Handled customer records, processed orders, and managed system updates for accurate billing.
- Assisted with inventory management and coordinated with other departments.
- Resolved logistical issues to support frontline teams.
Customer Experience Agent
Flow Business
02.2019 - 07.2020
- Ensured positive and seamless interactions for customers with the company.
- Addressed customer inquiries and troubleshoot issues across phone, email, and chat channels.
- Provided technical support, billing assistance, product upgrades, and service troubleshooting in telecommunications.
- Focused on improving customer satisfaction and resolving concerns promptly.
Customer Experience Intern
Flow Business
10.2017 - 01.2019
- Contacted customers to promote and process service upgrades, contributing to revenue growth and customer retention.
- Assisted with outbound and inbound customer calls, providing product information and resolving basic service inquiries.
- Supported marketing initiatives by communicating promotions and new service offerings directly to customers.
- Maintained accurate customer records and updated account information in internal systems.
Education
ABA -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
06-2026
Certificate Advanced Proficiency Examination Program (CAPE) - Sociology, Economics, Management of Business
SIR ARTHUR LEWIS COMMUNITY COLLEGE
Castries, St. Lucia01.2017
Caribbean Secondary Education Certification (CSEC) - undefined
SAINT JOSEPH’S CONVENT SECONDARY SCHOOL
Castries, St. Lucia01.2015
Skills
- Project Management Certification - UWI Open Campus
- HubSpot Marketing Certification
- Proficient in Microsoft Office Suite
- Graphic Design
- Event Planning
- Social Media Management
- AI Ethics Certification - IBM Skillsbuild
Timeline
Server
Bowl360
03.2025 - 09.2025
Outdoor Sales Team Support Lead Agent
Flow Business
11.2021 - 12.2023
Back Office Support
Flow Business
08.2020 - 10.2021
Customer Experience Agent
Flow Business
02.2019 - 07.2020
Customer Experience Intern
Flow Business
10.2017 - 01.2019
Fuzion Mas Carnival Band
01.2017 - Current
Certificate Advanced Proficiency Examination Program (CAPE) - Sociology, Economics, Management of Business
SIR ARTHUR LEWIS COMMUNITY COLLEGE
Caribbean Secondary Education Certification (CSEC) - undefined
SAINT JOSEPH’S CONVENT SECONDARY SCHOOL
ABA -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Personal Traits
- Excellent problem solving skills
- Strong communication skills
- Top negotiation skills
- Ability to network
- Excellent time management and organizational skills
- Remarkable critical thinking skills