Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Customer Service RepresentativeCashier Team LeadCashierWork Type
Full TimeLocation Preference
On-SiteLocation: Dublin, GA, US
Open to relocation: No
Open To Work
Anna Dalzell
assistant service manager
Dublin,GA
Work Preference
Summary
Results-driven professional with over 10 years in the automotive service industry. Expertise in staff training, workflow management, and quality assurance, consistently improving customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Assistant Service Manager
Pitts Toyota
Dublin,Ga
04.2015 - Current
- Coordinated service scheduling and workflow management for efficient operations.
- Assisted in training and mentoring junior staff on best practices and protocols.
- Managed customer inquiries, providing timely resolutions to enhance satisfaction.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Collaborated with technicians to prioritize repairs and optimize resource allocation.
- Monitored quality assurance processes to maintain high service standards and compliance.
- Followed up with customers during and after installations to verify satisfaction.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Advisor
Dublin Nissan
Dublin,ga
06.2013 - 04.2015
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Coordinated service appointments and managed technician schedules to optimize workflow efficiency.
- Utilized dealership management software to track service history and maintain accurate records.
- Educated customers on vehicle maintenance, enhancing their understanding of service needs and options.
- Oversaw daily operations of the service department, ensuring compliance with company policies and standards.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Assistant Service Manager
Stevenson Toyota
Jacksonville, NC
02.2004 - 05.2013
- Oversaw inventory management, ensuring adequate parts availability for service needs.
- Developed training materials to support onboarding of new team members effectively.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Collaborated with technicians to prioritize repairs and optimize resource allocation.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
High School Diploma -
Lehigh Senior High
Lehigh Acres, FLSkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Strong leadership
- Positive attitude
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking and organization
- Team leadership
- Estimating and quoting
Accomplishments
- Achieved customer satisfaction by making my customers feel seen and heard with accuracy and efficiency.
- achieving pro status with years of dedication and sales drive
Certification
- Certified Assistant Service Manager Pro, Pitts Toyota - 2015-current
Timeline
Assistant Service Manager
Pitts Toyota
04.2015 - Current
Service Advisor
Dublin Nissan
06.2013 - 04.2015
Assistant Service Manager
Stevenson Toyota
02.2004 - 05.2013
High School Diploma -
Lehigh Senior High