Anna DeCone
Binghamton,NY
Summary
I am a motivated and dependable college student looking for part-time work that I can commit to year-round, hopefully with a schedule that can accommodate my class schedule. I am eager to start a new job, and positively contribute to my work environment wherever that may be.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telemarketing Representative (Telefund)
Binghamton University
09.2022 - 05.2023
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further sales.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Asked pertinent questions to understand customer requirements.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
Deli Clerk
Shoprite
06.2022 - 01.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Dietary Aide
New Jersey Eastern Star Home
06.2021 - 06.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
- Reported and documented resident changes in consumption or behaviors.
- Monitored food safety and sanitation standards in food service areas.
- Detected disposition of spoiled food and other unusual conditions.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Preserved inventory of nutrition-related supplies and equipment.
Lifeguard
Jewish Community Center (JCC)
09.2017 - 06.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
- Inspected and tested pool equipment functionality to minimize hazards.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Assisted in organizing and implementing recreational activities and programs.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Shared tips with patrons on swimming techniques and strength training.
Education
Bachelor of Science - Biology
SUNY At Binghamton
Binghamton, NY05.2025
High School Diploma -
Bridgewater Raritan High School
Bridgewater, NJ06.2021
Skills
- Mathematics Proficiency
- Confidential Records Management
- Key Performance Indicator Tracking
- Strong Interpersonal Communication
- Escalated Calls Management
- Selling Skills
- Scripted Call Control
- Inquiry Requests
- CPR Certified
- Maintaining Facilities
- Recreational Area Monitoring
- Equipment Oversight
- Respond to Emergencies
Certification
CPR Certified
First Aid/AED Certified
Lifeguard Certified
Timeline
Telemarketing Representative (Telefund)
Binghamton University
09.2022 - 05.2023
Deli Clerk
Shoprite
06.2022 - 01.2023
Dietary Aide
New Jersey Eastern Star Home
06.2021 - 06.2022
Lifeguard
Jewish Community Center (JCC)
09.2017 - 06.2021
Bachelor of Science - Biology
SUNY At Binghamton
High School Diploma -
Bridgewater Raritan High School