Summary
Work History
Education
Skills
Timeline
Generic

Anna De Oliveira

Newark

Summary

Trilingual and highly motivated front desk and medical receptionist with over 3 years of experience in healthcare and customer service environments. Quick to learn new skills and adapt to diverse work settings. Skilled in patient communication, medical record management, and appointment scheduling. Strong organizational abilities, fluent in English, Portuguese, and Spanish, and committed to delivering a welcoming and efficient front desk experience.

Work History

Medical Receptionist

Pediatric Kare
Union, NJ
2024 - 2025
  • Managed over 120 patient intakes and verified appointment details daily to ensure smooth operations.
  • Verified Insurance coverage to facilitate timely billing procedures.
  • Coordinated appointment scheduling, rescheduling, and confirmations. Facilitated communication between clients and service providers. Supported efficient calendar management for optimal time utilization.
  • Managed incoming phone calls and organized patient files efficiently.
  • Ensured high-quality support and care for families and children in a pediatric service context.
  • Maintained accurate patient records using electronic health record (EHR) systems to enhance data integrity.
  • Communicated effectively with parents regarding treatment plans and follow-up care instructions.

Salon Receptionist

Nathalie Beauty Salon and Spa
New York, NY
2023 - 2024
  • Welcomed and supported clients upon arrival to ensure a positive first impression.
  • Organized and managed appointment scheduling through phone and email communications.
  • - Promoted services and handled product inquiries
  • Administered organization of brochures, gift cards, and appointment schedules to streamline operations.
  • Assisted in training new reception staff on systems and customer service protocols.
  • Maintained cleanliness and organization of reception area to create welcoming environment for clients.

Front Desk Receptionist

Chiropractic and Physical Therapy
Newark, NJ
2022 - 2023
  • - Assisted patients at the front desk and answered inquiries
  • Oversaw management of patient records and coordinated appointment schedules.
  • Engaged with insurance providers to ensure timely processing of claims.
  • Managed medical billing and documentation tasks using vertical software to ensure compliance and timely processing.
  • Verified insurance information and processed patient intake forms accurately for efficient billing.
  • Assisted in maintaining a clean and organized reception area to improve patient experience.

Education

High School Diploma -

Technology High School
Newark, NJ

Skills

  • Fluent in English and Portuguese, intermediate Spanish speaker
  • - Software: Microsoft Office, Outlook, Word, Vericle
  • - Medical: Patient Scheduling, Medical Records, Billing, Insurance Verification
  • - Administrative: Data Entry, Phone Etiquette, Records Management
  • - Personal: Strong Communication, Time Management, Team Player
  • Front desk operations
  • Telephone etiquette

Timeline

Medical Receptionist

Pediatric Kare
2024 - 2025

Salon Receptionist

Nathalie Beauty Salon and Spa
2023 - 2024

Front Desk Receptionist

Chiropractic and Physical Therapy
2022 - 2023

High School Diploma -

Technology High School

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