Anna Diaz
Houston
Summary
Ambitious Executive Assistant brings friendly, outgoing nature over more than 5 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Moody National Companies
Houston
08.2022 - Current
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Assistant General Manager
Moody National Companies
The Woodlands
02.2022 - 08.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Assistant General Manager
Moody National Companies
Houston
02.2022 - 08.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Oversaw payroll preparation and administration for staff.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
Front Office Manager
Moody National Companies
Houston
02.2020 - 02.2022
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Conducted staff performance evaluations to monitor progress and individual skills.
Sales Coordinator
Moody National Companies
Houston
02.2019 - 02.2020
- Fostered relationships with customers to expand customer base and retain business.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Input customer data into system, updating information regularly with changes to buying habits.
Front Desk Clerk
Moody National Companies
Houston
08.2018 - 02.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Reviewed account information and individual customer charges to produce correct bills.
- Welcomed large volume of guests and improved overall customer service.
- Investigated and independently resolved customer complaints to boost satisfaction.
Front Desk Agent
Moody National Companies
Houston
08.2017 - 07.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Skills
- Decision Making
- Recruitment and Hiring
- Hiring and Onboarding
- Proper Phone Etiquette
- Excel Spreadsheets
- Meeting Planning
- Administrative Support Specialist
- Professional and Mature
- Document Filing and Retrieval
- Reports and Financial Statements
- Administrative Management
- Verbal and Written Communication
Timeline
Executive Assistant
Moody National Companies
08.2022 - Current
Assistant General Manager
Moody National Companies
02.2022 - 08.2022
Assistant General Manager
Moody National Companies
02.2022 - 08.2022
Front Office Manager
Moody National Companies
02.2020 - 02.2022
Sales Coordinator
Moody National Companies
02.2019 - 02.2020
Front Desk Clerk
Moody National Companies
08.2018 - 02.2019
Front Desk Agent
Moody National Companies
08.2017 - 07.2018