Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiahna Betancourt

Miami

Summary

A reliable and professional individual with a keen attention to detail and unwavering integrity. Eager to utilize extensive background in administration, leadership, and hospitality to contribute effectively to your company. Known for a quality-oriented approach and consistently receiving praise from colleagues. Can be trusted as a dependable asset in helping your company achieve its goals.

Overview

7
7
years of professional experience

Work History

Executive Assistant

Industria Business Lawyers LLP
07.2024 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.

Server

Redfarm LLC
03.2024 - 10.2024
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Take orders from customers for food or beverages
  • Serve food or beverages to customers and prepare or serve specialty dishes at tables as required
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties

Server

Sushi Garage LLC
12.2022 - 06.2024
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Take orders from customers for food or beverages
  • Serve food or beverages to customers and prepare or serve specialty dishes at tables as required
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties

Property Management Assistant

Bluewater Realty LLC
12.2021 - 02.2024
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
  • Oversaw maintenance, appearance and performance of properties
  • Assisted guests at check-in, providing information on various services within hotel
  • Exercised direct supervision over property staff
  • Worked with on-site and remote service providers to support tenants requesting accommodations
  • Advised housekeeping staff of rooms vacated and ready for cleaning
  • Responded to and resolved guest issues or complaints

Hostess

Trulucks Miami
09.2021 - 07.2022
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Escorted guests to seating area, furnished menus and highlighted daily specials
  • Greeted customers, answered questions and recommended specials to increase profits
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions

Teacher's Assistant

Key Point Academy
08.2021 - 12.2021
  • Assisted teachers with instruction and provided clerical support for diverse needs
  • Monitored students in class, hallways and cafeteria to enforce school rules
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
  • Distributed textbooks, workbooks, papers and pencils to students

Server

Moxie's Grill and Bar
02.2020 - 03.2021
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers
  • Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Take orders from customers for food or beverages
  • Serve food or beverages to customers and prepare or serve specialty dishes at tables as required
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties

Barista

Starbucks
01.2020 - 09.2020
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Clean or sanitize work areas, utensils, or equipment
  • Describe menu items to customers or suggest products that might appeal to them
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments
  • Serve prepared foods, such as muffins, biscotti, or bagels

Cashier Team Lead

Haagen Dazs
06.2019 - 12.2019
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints
  • Answer customers' questions and provide information on procedures or policies
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Supervise others and provide on-the-job training

Hostess

Peacock Garden Bistro
05.2018 - 12.2018
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Escorted guests to seating area, furnished menus and highlighted daily specials
  • Greeted customers, answered questions and recommended specials to increase profits
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL

Skills

  • Detail Oriented
  • Decision Making
  • Client Relations
  • Knowledge of Leasing Conditions
  • Executive support
  • Strong problem solver
  • Team Player
  • Problem-Solving
  • Dining Customer Service
  • High Energy and Stamina
  • Liquor, Wine and Food Service
  • Adaptability
  • Time management
  • Administrative support

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Executive Assistant

Industria Business Lawyers LLP
07.2024 - Current

Server

Redfarm LLC
03.2024 - 10.2024

Server

Sushi Garage LLC
12.2022 - 06.2024

Property Management Assistant

Bluewater Realty LLC
12.2021 - 02.2024

Hostess

Trulucks Miami
09.2021 - 07.2022

Teacher's Assistant

Key Point Academy
08.2021 - 12.2021

Server

Moxie's Grill and Bar
02.2020 - 03.2021

Barista

Starbucks
01.2020 - 09.2020

Cashier Team Lead

Haagen Dazs
06.2019 - 12.2019

Hostess

Peacock Garden Bistro
05.2018 - 12.2018

Associate of Arts - Psychology

Miami Dade College
Tiahna Betancourt