Anna Diep
Houston
Summary
Friendly and service-oriented hospitality professional with strong customer service skills and experience creating welcoming environments in busy hospitality settings. Skilled in greeting guests, managing reservations, and supporting smooth front-of-house operations. Known for effective communication, multitasking, and maintaining a positive attitude under pressure.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
08.2025 - 02.2026
- Sorted and organized packages for efficient distribution within warehouse operations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Collaborated with team members to maintain optimal workflow during peak delivery periods.
- Conducted quality checks on packages, ensuring compliance with FedEx standards and procedures.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
Guest Services Representative
Houston Funplex
06.2023 - 07.2025
- Greet customers as they enter the arcade and provide information about available games and promotions.
- Operate the cash register, handle money transactions, and make change for customers.
- Assisted guests with reservations, room upgrades, and other service requests.
- Maintained the cleanliness and appearance of the arcade, including regularly cleaning games and equipment.
- Resolve customer complaints or issues in a friendly and professional manner.
Medical Receptionist
Imperial Dialysis
03.2020 - 05.2022
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate medical records and documentation in compliance with HIPAA regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Server
Mein
09.2019 - 02.2020
- Greeted guests, took orders, and delivered food and beverages promptly with excellent customer service.
- Maintained knowledge of menu items and made personalized recommendations to enhance guest experience.
- Accurately handled payments, operated POS systems, and balanced cash at end of shift.
- Worked closely with kitchen and bar staff to ensure timely and accurate order delivery.
- Kept dining area clean and organized while adhering to health and safety standards.
Barista/Cashier
Long Coffee
05.2019 - 04.2023
- Greet customers in a friendly manner and taking food and drink orders.
- Prepare and serve beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks.
- Promote and recommend menu options to customers.
- Keep the work environment and cafe seating area clean, sanitary, and organized.
- Respond to and resolve customer concerns or complaints.
Education
High School Diploma -
Hastings High School
Houston, TX06-2021
Skills
- Time management and organizational skills
- Customer Service
- Attention to detail and accuracy
- Strong communication skills, both written and verbal
Timeline
Package Handler
FedEx
08.2025 - 02.2026
Guest Services Representative
Houston Funplex
06.2023 - 07.2025
Medical Receptionist
Imperial Dialysis
03.2020 - 05.2022
Server
Mein
09.2019 - 02.2020
Barista/Cashier
Long Coffee
05.2019 - 04.2023
High School Diploma -
Hastings High School