Anna Duran
Kansas City,KS
Summary
Detail-oriented professional skilled in data entry and customer service. Proven ability to manage client records and ensure order accuracy, contributing to efficient operations.
Overview
1
1
Language
22
22
years of professional experience
Work History
Associate Material Handler
TVH
Olathe, KS
11.2020 - Current
- Checked customer requests and verified order accuracy, maintaining high standards of service.
- Arranged product orders, which enhanced efficiency of outbound processing.
- Packed merchandise into boxes and containers, ensuring protection during shipment.
WIC Clerk
Johnson County Health Department
Olathe, Kansas
11.2021 - 02.2026
- Assisted clients with application processes for WIC benefits.
- Managed client records and ensured data entry accuracy.
- Processed benefits issuance and tracked participant eligibility status.
- Coordinated appointments and optimized scheduling to enhance client access to services.
- Supplied WIC approved foods to participants based on individual nutrition needs.
- Educated families on healthy food choices and meal planning techniques.
- Provided information on nutrition and health resources to participants.
- Informed customers about nutrition education programs and breastfeeding support services.
- Answered questions from clients concerning program rules, regulations and benefits.
- Resolved customer complaints promptly, ensuring high client satisfaction and retention.
- Maintained confidentiality of sensitive client information according to HIPAA standards.
- Trained new staff on WIC program policies and procedures.
- Participated in outreach activities, increasing community awareness and engagement with WIC services.
- Entered participant data into computer systems to maintain accurate records into computer systems, such as participant demographics and transaction information.
- Verified the accuracy of all documents before submitting them to the state agency for approval.
- Executed check issuance to ensure clients could access necessary food resources. or vouchers to clients for purchasing approved food items at authorized stores.
Billing Clerk
Johnson County Health Department
Olathe, Kansas
02.2005 - 11.2021
- Process billing documents for patient services and insurance claims.
- Maintain accurate records of billing transactions and payments.
- Communicate with patients regarding billing inquiries and payment options.
- Verify insurance coverage and eligibility for health services.
- Assist in resolving discrepancies in billing statements and accounts.
- Collaborate with healthcare providers to ensure timely submission of claims.
- Update billing software with new patient information and adjustments.
- Ensure compliance with healthcare regulations related to billing practices.
- Processed invoices and payments accurately and promptly.
- Investigated and responded to customer inquiries related to billing issues.
- Managed all payments processing, invoicing and collections tasks.
- Prepared bills, invoices, and bank deposits.
- Generated monthly financial statements for customers.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Checked figures, postings, and documents for accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Researched and resolved discrepancies in payment processing.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Education
Some College (No Degree) - General Studies
Park College
Parkville, MOSkills
- Order accuracy
- Merchandise packing
- Shipment documentation
- Inventory management
- Logistics coordination
- Data entry
- Problem solving
- Time optimization
- Detail orientation
- Team collaboration
- Customer support
- Material packaging
- Positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
WIC Clerk
Johnson County Health Department
11.2021 - 02.2026
Associate Material Handler
TVH
11.2020 - Current
Billing Clerk
Johnson County Health Department
02.2005 - 11.2021
Some College (No Degree) - General Studies
Park College