Anna Dvorchak
Lancaster,Pennsylvania
Summary
Recent graduate from Lancaster Catholic High School, currently pursuing a Bachelor of Arts in Advertising Creative with a minor in Public Relations at Michigan State University. Passionate about developing compelling communication strategies and creative advertising concepts. Skilled in storytelling, brand development, and engaging diverse audiences through various media channels. Seeking to gain experience and make a positive impact in the advertising and PR industries.
Positively and energetically contributed to team success at Sweet Frog and Panera Bread, excelling in cash handling and customer service. Demonstrated exceptional teamwork, verbal communication, and problem-solving skills. Improved customer satisfaction by ensuring a clean, welcoming environment and efficiently managing transactions. Achieved a notable increase in repeat customers through positive engagement and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Sweet Frog
South Lancaster, Pennsylvania
06.2022 - Current
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, and availability.
- Prepared and restocked toppings, ensured the cleanliness of the dining and kitchen areas, and maintained food safety standards.
- Performed store closing procedures as directed by the management team.
- Monitored expiration dates of food products.
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Contributed to a welcoming and positive atmosphere for all customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Cashier/Expo Worker
Panera Bread
Lancaster, Pennsylvania
06.2021 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service by accurately processing orders, and handling transactions efficiently.
- Greeted customers, managed payments, and suggested menu items to enhance customers' dining experience.
- Ensured food orders were properly assembled, checked for accuracy, and promptly delivered to customers.
- Maintained a clean and organized work area, communicated effectively with the kitchen team, and consistently adhered to Panera Bread's quality standards and safety guidelines.
Education
High School Diploma -
Lancaster Catholic High School
Lancaster, PA06-2023
Bachelor of Arts - Advertising - Creative; Minor in Public Relations
Michigan State Univerity
East Lansing, MichiganSkills
- Teamwork and collaboration
- Time management
- Positive attitude
- Cash handling
- Verbal and written communication
- Problem-solving
- Cleaning and sanitation
- Point-of-sale system
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Crew Team Member
Sweet Frog
06.2022 - Current
Cashier/Expo Worker
Panera Bread
06.2021 - 10.2021
High School Diploma -
Lancaster Catholic High School
Bachelor of Arts - Advertising - Creative; Minor in Public Relations
Michigan State Univerity