Anna Eigo
El Paso,TX
Summary
Efficient Remediation Specialist known for productivity and completing tasks swiftly. Strong communication, problem-solving, and time management abilities enable successful collaboration with team to achieve objectives.
Overview
7
7
years of professional experience
Work History
Remediation Specialist
Discover
03.2022 - Current
- Contributed actively in advisory meetings
- Assisted in educating team members about revised processes and conducting audits
- Contributed to the development of efficient Excel spreadsheets for improved workflow
- Facilitated productive meetings with team members.
- Performed multiple audits and distributed actionable findings to agents and team leaders for better comprehension of operational procedures
- Learned various processes and expanded knowledge for conducting audits.
- Enhanced agent performance by actively listening and offering support during customer conversations.
CARD MEMBER ASSISTANCE
DISCOVER
11.2018 - 03.2022
- Assisted card members in resolving financial difficulties, meeting monthly goals, and delivering outstanding customer service and phone etiquette.
PRINT & MARKETING SUPERVISOR
STAPLES
06.2017 - 12.2018
- Opened and closed the store, managed cash transactions as well as addressed customer grievances and concerns.
- Maintained efficient shift-to-shift communication and provided oversight to a team of 5 employees.
- Met production targets while providing guidance and support to team members in meeting their daily, monthly, and quarterly objectives.
- Managed weekly orders to maintain uninterrupted supply of departmental materials.
- Ensured adherence to brand guidelines across all marketing activities.
- Collaborated with graphic designers in the creation of visuals used in print and digital advertising.
Education
HIGH SCHOOL DIPLOMA -
KINGSTON HIGH SCHOOL
07.2013
Skills
- Professionalism
- Time management
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Dependable
- Fast Learner
- Team Leader background
- Friendly
- Knowledgeable in Excel
- Decision-Making
- Active Listening
- Self Motivation
- Teamwork and Collaboration
- Organizational Skills
- Continuous Improvement
- Adaptability
Accomplishments
- Submitted idea to upper management to help cut down on errors by implementing a program that would automatically delete a number if an agent had put down we were calling a wrong number in the system.
Timeline
Remediation Specialist
Discover
03.2022 - Current
CARD MEMBER ASSISTANCE
DISCOVER
11.2018 - 03.2022
PRINT & MARKETING SUPERVISOR
STAPLES
06.2017 - 12.2018
HIGH SCHOOL DIPLOMA -
KINGSTON HIGH SCHOOL