ANNA EKPOKE
Houston
Summary
Certified clinical research coordinator with 5+ years of experience managing clinical trials from initiation to close-out. Demonstrated expertise in regulatory compliance, patient recruitment, and data integrity. Proven success in executing studies through effective collaboration with multidisciplinary teams.
Overview
12
12
years of professional experience
Work History
Fulfillment Center Associate (FC Associate)
AMAZON
09.2025 - Current
- Picked and packed customer orders using handheld RF scanners and automated systems
- Executed loading and unloading processes for trailers, carts, and conveyor systems to ensure timely shipments
- Sorted, labeled, and staged packages for outbound shipment and carrier pickup
- Maintained accurate inventory records through real-time updates to support inventory management
- Received, scanned, and verified inbound inventory to ensure accuracy and quality standards
- Met productivity, quality, and time-on-task performance metrics in a fast-paced environment
- Collaborated with team leads and associates to support daily operational goals
Intranet End User Support Analyst
NexaCore Solutions
04.2022 - 03.2025
- Monitored and maintained enterprise intranet systems, ensuring uptime and accessibility for all departments.
- Provided daily support to 300+ internal users, resolving software, hardware, and intranet-related issues efficiently.
- Facilitated onboarding and training for new employees on intranet usage and tools to enhance user proficiency.
- Developed and maintained user documentation, FAQs, and troubleshooting guides to support self-service capabilities.
- Coordinated with IT and systems teams to escalate complex technical issues, ensuring timely resolution tracking.
- Implemented process improvements that reduced average support ticket resolution time by 25%.
- Supported remote and hybrid teams across multiple locations, ensuring seamless connectivity and access to internal systems.
- Supported remote and hybrid teams
Clinical Research Coordinator
GENOVAPATH CLINICAL RESEARCH
05.2021 - 02.2022
- Coordinate and manage clinical research studies, ensuring compliance with regulatory requirements, protocols, and ethical standards.
- Act as the primary liaison between research participants, study teams, and external partners.
- Perform informed consent procedures, ensuring participants understand study requirements and potential risks.
- Monitored patient enrollment, data collection, and retention to ensure timely and accurate reporting, enhancing study integrity.
- Prepare and submit regulatory documentation, including Institutional Review Board (IRB) submissions and amendments.
- Collaborate with multidisciplinary teams to facilitate smooth implementation and execution of clinical trials, contributing to 5-10 successful studies annually.
- Developed and maintained study-related documents, including case report forms (CRFs) and reports, achieving 100% adherence to protocols.
- Analyzed data and assisted in preparing study results for 2-3 publications or presentations annually, supporting departmental academic contributions.
Clinical Research Coordinator
Tenet Healthcare
07.2018 - 04.2021
- Coordinated and managed multiple clinical research studies, ensuring compliance with protocols, regulatory requirements, and good clinical practice (GCP), which enhanced study integrity.
- Recruited, screened, and enrolled study participants, ensuring informed consent was obtained and participants understood study requirements.
- Collected, documented, and maintained accurate clinical data in compliance with study protocols and regulatory guidelines.
- Managed patient follow-ups for up to 150+ participants, ensuring proper documentation of adverse events and timely reporting to relevant stakeholders.
- Assisted in the training and supervision of 3-5 junior research staff and research assistants, improving team efficiency and study performance.
- Maintained communication with pharmaceutical sponsors, coordinated monitoring visits and facilitated site audits, achieving zero major findings during audits.
- Ensured timely and accurate completion of study documentation and met 90-100% of study milestones to meet sponsor deadlines.
Claims Follow-Up Specialist
USPI (United Surgical Partners International)
Houston
05.2014 - 06.2018
- Managed and resolved outstanding insurance claims for multiple healthcare facilities, ensuring accurate follow-up on unpaid or denied claims.
- Coordinated with insurance companies, patients, and internal teams to gather information and resolve discrepancies, enhancing claim resolution process.
- Analyzed and identified trends in denied claims, proactively addressing issues to prevent future claim denials.
- Collaborated with billing teams to ensure accurate and timely submission of claims, supporting overall claims management efficiency.
- Utilized knowledge of insurance policies, payer requirements, and appeals process to effectively resolve claims, contributing to team success.
- Reduced the average claim resolution timeline by 30% through improved process efficiencies and close attention to payer follow-up.
- Assisted in the implementation of process improvements that resulted in a 25% increase in departmental claims recovery.
Medical Claims Denial Specialist
McKesson
Irving
09.2015 - 02.2016
- Reviewed and analyzed denied medical claims to determine reasons for rejection and identify potential resolutions.
- Worked closely with healthcare providers, insurance companies, and internal teams to resolve claims denials and ensure proper reimbursement.
- Evaluated patient records, insurance policies, and billing codes to ensure accurate claim submissions.
- Communicated directly with clients and insurance adjusters to follow up on pending claims and provide documentation for reconsideration.
- Identified trends in claim denials and recommended process improvements that led to a reduction in future rejections.
- Managed a high volume of claims while maintaining strict attention to detail, consistently meeting monthly KPIs for claim processing and resolution.
- Ensured compliance with federal and state regulations, reducing compliance errors by 10% during the tenure.
- Provided feedback and support to billing and coding teams, enhancing submission accuracy and decreasing resubmission rates.
- Tracked and reported on denial status, delivering weekly updates to management on trends and outcomes that informed actionable insights.
Education
Associate of Science - Health Administration
Texas Southern University
Houston, Texas05-2011
Skills
- Inventory Management Systems
- Inventory Management
- Operational Efficiency
- Auditing
- QA/QC
- Safety Regulations
- FDA Regulations
- HIPAA Compliance
- IRB Submissions
- Documentation reporting
- FDA Regulations
- Communication Tools: Slack
- Microsoft Teams
- Zoom
- Skype
- WebEx
- Email management
- Google Docs
- Excel (Advanced)
- R
- WebEx
- FDA Regulations
- WebEx
- SAS
- SPSS
- GraphPad Prism
- Stata
- FDA Regulations
- Medidata
- Veeva Vault
- Oracle Clinical
- Protocol Writing
- SOPs
- Risk Management Plans
- GCP Certification
Certifications Training
- Insurance Claims Adjuster Certification
- Clinical Research Coordinator Certification
Timeline
Fulfillment Center Associate (FC Associate)
AMAZON
09.2025 - Current
Intranet End User Support Analyst
NexaCore Solutions
04.2022 - 03.2025
Clinical Research Coordinator
GENOVAPATH CLINICAL RESEARCH
05.2021 - 02.2022
Clinical Research Coordinator
Tenet Healthcare
07.2018 - 04.2021
Medical Claims Denial Specialist
McKesson
09.2015 - 02.2016
Claims Follow-Up Specialist
USPI (United Surgical Partners International)
05.2014 - 06.2018
Associate of Science - Health Administration
Texas Southern University