Anna Evans
Lexington
Summary
Highly motivated and detail-oriented college student with a strong academic record in general business. Dynamic customer service representative with a proven track record at Townsend Evans Insurance, excelling in problem resolution and team collaboration. Fostered strong customer relationships, enhancing retention through effective communication. Proficient in Microsoft Office Suite, and willing to learn new skills. I prioritize tasks efficiently while adapting to diverse challenges in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Townsend Evans Insurance
06.2019 - Current
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
Nursing Home Worker
AHC Westwood
04.2021 - 08.2021
Daycare Worker
First Baptist Church
05.2024 - 08.2024
Daycare Worker
First Babtist Church
05.2023 - 08.2023
- Engaged children in creative play activities such as art projects, music time, story time.
- Enforced rules to teach good manners and maintain safe environment.
- Established good relationships with families through open communication about their child's progress.
Nursing Home Worker
AHC Westwood
05.2020 - 08.2020
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
Education
Bachelor of Science in Business Administration - General Business With A Focus in Economics
University of Tennessee At Martin
12-2025
Skills
- Team collaboration
- Problem solving
- Decision-making
- Problem resolution
- Data entry
- Microsoft Office Suite
- Time management
- Task prioritization
- Critical thinking
- Adaptability
Education and Training
true,other
Timeline
Daycare Worker
First Baptist Church
05.2024 - 08.2024
Daycare Worker
First Babtist Church
05.2023 - 08.2023
Nursing Home Worker
AHC Westwood
04.2021 - 08.2021
Nursing Home Worker
AHC Westwood
05.2020 - 08.2020
Customer Service Representative
Townsend Evans Insurance
06.2019 - Current
Bachelor of Science in Business Administration - General Business With A Focus in Economics
University of Tennessee At Martin
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