Anna Faciane
Broussard,LA
Summary
Committed employee offering strong experience with hardware and software troubleshooting in a network environment. Acknowledged by management for assessing technical problems and rapidly providing effective solutions. Able to learn and master new technology; able to work efficiently in a team setting or self-directed.
Experienced with system troubleshooting, user support, and technical issue resolution. Utilizes diagnostic tools and techniques to maintain system performance and integrity. Track record of effective communication and problem-solving in high-pressure environments.
Overview
31
31
years of professional experience
Work History
Associate Manager of Systems
ImmunoTek Bio Centers
10.2018 - Current
- Assist with data change requests tickets
- Create and run SQL queries upon request
- Plan, implement and test NexLynk configurations
- Assist with change control for NexLynk
- Report development for NexLynk using JasperSoft
- User support for NexLynk
- Assist with NexLynk training
- Assist with proofing of SOP documentation to match current NexLynk configurations
- Provide data support during center transitions
IT Administrative Assistant
Knight Oil Tools
08.2011 - 09.2018
- Handle technical troubleshooting in-office as well as through remote connection.
- Route Help Desk calls, tickets and emails to the proper person.
- Handle all accounts payables for IT department
- Order, inventory and distribute IT equipment
- Process new hire and termination notifications
- Manage all IT equipment
- Document internal IT procedures and troubleshooting solutions.
- Update online documentation on company website
- Maintain corporate phone directory
Purchasing Assistant
Service Tool Co., LLC
10.2009 - 08.2011
- Assess quantities in stock and determine appropriate time and quantities to order.
- Create purchase orders for vendors based on criteria and prepare RFQ.
- Receive and enter quotes from vendors and create comparison reports.
- Prepare late shipment reports for vendors.
- Prepare documents for customs brokers before shipment of containers.
- Verify and submit vendor and customs broker invoices to accounts payable.
Executive Assistant
Service Tool Co., LLC
04.2002 - 08.2011
- Prepare internal memos and email correspondence for executive staff.
- Prepare personal correspondence for executive staff.
- Prepare and submit departmental reports.
Information Technology
Service Tool Co., LLC
04.2002 - 08.2011
- Handle technical troubleshooting in-office as well as through remote connection.
- Research and test third-party software to determine usefulness to the company.
- Maintain and expand customized Access databases to suit business needs.
- Create and implement various reporting systems in multiple Access databases.
- First responder for in-house, UPS owned shipping stations.
- Document internal IT procedures and troubleshooting solutions.
- Administrate corporate cell phone accounts with over 25 lines.
- Administrate company email.
Information Technology
Orion Education Corporation
06.1998 - 03.2002
- Handled technical troubleshooting.
- Created and maintained customized Access database to suit business needs.
- Administrate company email.
Accounts Receivable Supervisor
Orion Education Corporation
06.1995 - 06.1998
- Maintain bi-weekly ACH and credit card drafts.
- Receive accounting related customer service calls.
- Prepare daily and monthly accounts receivable reports for the comptroller.
- Provide collections reports for the collections department.
- Oversee four to five accounts receivable clerks.
Education
Accounting
University of Phoenix
01.2011
Accounting
University of Southwestern Louisiana
01.1995
High School Diploma -
Slidell High School
Slidell, LA01-1993
Skills
- Remote support
- Application support
- System administration
- Configuration management
- Adaptability and flexibility
- Teamwork and collaboration
- Problem-solving
Timeline
Associate Manager of Systems
ImmunoTek Bio Centers
10.2018 - Current
IT Administrative Assistant
Knight Oil Tools
08.2011 - 09.2018
Purchasing Assistant
Service Tool Co., LLC
10.2009 - 08.2011
Executive Assistant
Service Tool Co., LLC
04.2002 - 08.2011
Information Technology
Service Tool Co., LLC
04.2002 - 08.2011
Information Technology
Orion Education Corporation
06.1998 - 03.2002
Accounts Receivable Supervisor
Orion Education Corporation
06.1995 - 06.1998
Accounting
University of Southwestern Louisiana
Accounting
University of Phoenix
High School Diploma -
Slidell High School