Carson Ford
Blue Springs,MO
Summary
Well-qualified IT leader proficient in technical support, system management and documentation. Proven skills in equipment repair and maintenance. Excellent relationship-building and planning abilities gained during 15+ years of related experience.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Systems Manager\Systems Engineer II
Jet\Walmart
02.2017 - Current
- Engineer that maintained and supported these tools Intune, PDQ, PRTG, SCCM, WDS, Azure Cloud, vSphere, ESXI, Dell EMC storage, HPE SAN GPO, MSA, Microsoft Server 2012\2016\2019\2022, SQL Server 2017\2019, Windows 10\11, IIS, Python, PowerShell, VBS, JamF IOS and OSX Management, ADDS, ADFS, DHCP, DNS, Azure Active Directory\Entra.
- I communicated with third-party providers and business channel partners to maintain strong commercial alliances.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Drafted change management policies to streamline introductions of new software and systems.
- Kept computer systems operating at optimal performance levels.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Responded to incidents quickly, troubleshot problems, and corrected faults.
- Provided remote troubleshooting and support for users.
- Recommended systems improvements to technical staff, prioritizing maximum return on investment
Systems Engineer
Mazuma Credit Union
12.2015 - 02.2017
- VDI infrastructure, SCCM 2012, Exchange 2007, VMware vSphere, WSUS, Cisco call manager, Cisco Meraki, Active Directory, DNS, DHCP, Airwatch, PDQ inventory and Deployment
- Cisco UCX, SAN including HP, EMC and Pure storage
- SQL 2012, WDS, VMware horizon 6.0, VMware thinapps, VMware workspace, GFI endpoint security, bitlocker, trend micro encryption, Trend Micro Antvirus
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Most recently Lead Engineer for Data analytics infrastructure architecture.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed and monitored installed systems for highest level of availability.
- Provided 2nd and 3rd level technical support and troubleshooting to internal users.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Litigation Technology Engineer
Husch Blackwell LLP
12.2014 - 10.2015
- Managed firms EDD Network (Electronic Discovery Domain), Relativity Database Administrator, Nuix servers Administrator, Tested and installed all patches and upgrades on all Servers within EDD environment.
Desktop Support Analyst
Husch Blackwell LLP
01.2012 - 12.2014
- Repaired any pc hardware/software issue, repaired any Network issues, provided quality customer service, Provided phone supp ort if issue occurred after business hours, iPhone and iPad Software hardware Repair, OS X Trouble shooting, Designed documented and executed maintenance procedures, including system upgrades, patch management and system backups
- Developed and managed project plans while providing status updates to management, developed training material and procedures, Fixed bugs as they were encountered, Answered user inquiries regarding computer software and hardware operation, Set up equipment for employee use, Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understating of organizational needs.
Education
AAS in Computer Science -
Missouri Western State University
Saint Joseph, MO12.2008
High School Diploma -
Liberty High School
Liberty05.2005
Skills
- Technical Documentation
- Remote Support
- Troubleshooting skills
- Performance Improvements
- Data center communication
- Functionality Testing
- Hardware troubleshooting
- Server Management
- Disaster Recovery Planning
- Hardware maintenance
- Network Administration
- Virtualization Technologies
- Incident Management
- Application support
Certification
- CompTIA A+ Certified
- Microsoft Certified Solutions Associate (MCSA) Server 2012
- Microsoft Certified Solutions Expert (MCSE) Server 2012
- Dell Networking and hardware Certified
- Dell Desktops and Laptop Certified
- Dell Policies and Procedures Certified
Timeline
Systems Manager\Systems Engineer II
Jet\Walmart
02.2017 - Current
Systems Engineer
Mazuma Credit Union
12.2015 - 02.2017
Litigation Technology Engineer
Husch Blackwell LLP
12.2014 - 10.2015
Desktop Support Analyst
Husch Blackwell LLP
01.2012 - 12.2014
AAS in Computer Science -
Missouri Western State University
High School Diploma -
Liberty High School
Awards
- 2008- Service Technician Award for providing excellent customer service support.
- 2009 – Service Technician Award for providing excellent customer service support.
- March 2015 – Husch Blackwell Customer Service Award for going above and beyond the call of duty. (Oversaw all IT operations for PNC Court Room Project)
Awards
- 2008- Service Technician Award for providing excellent customer service support.
- 2009 – Service Technician Award for providing excellent customer service support.
- March 2015 – Husch Blackwell Customer Service Award for going above and beyond the call of duty. (Oversaw all IT operations for PNC Court Room Project)
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