William Peplaw
St. Peters,MO
Summary
Technology professional with 10+ years of experience across systems support, operational risk awareness, and hardware-integrated software validation. Skilled in documenting system behavior, analyzing defects, and translating technical issues into actionable insights for engineering and operational teams. Experienced working in highly regulated environments supporting enterprise platforms and mission-critical systems. Adept at incident documentation, cross-functional collaboration, and maintaining clear operational procedures to support technology risk management and compliance initiatives.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Automation Systems Quality Specialist II
MiTek
Wentzville, USA
03.2022 - Current
- Evaluate hardwarenintegrated software systems in operational environments to ensure functionality aligns with documented requirements and procedures.
- Investigate software defects and unexpected machine behaviors, documenting findings and supporting root cause analysis with engineering teams.
- Translate operational feedback and defect patterns into detailed reports and backlog items for engineering resolution.
- Partner with software, electrical, and mechanical engineers to validate system functionality and reduce operational risk prior to release.
- Document testing outcomes, issue impacts, and mitigation considerations supporting development decisions and system reliability.
Public Safety Help Desk Specialist
City of St. Charles
St. Charles, USA
09.2020 - 03.2022
- Supported missionncritical public safety software platforms where system availability and reliability were essential.
- Documented incidents, system issues, and operational impacts while coordinating with internal teams and vendors to resolve highnpriority events.
- Identified recurring system issues and escalated patterns that posed operational risk to critical public safety services.
IT Support Specialist
Centene Corporation
Clayton, USA
06.2018 - 08.2020
- Provided enterprisenlevel support for distributed systems, identifying recurring technical issues and escalating systemic risks to engineering teams.
- Documented support processes and system behaviors to improve internal knowledge sharing and operational consistency.
Service Desk Technician
Vantage Credit Union
Bridgeton, USA
09.2016 - 05.2018
- Managed highnvolume incident tickets while maintaining a 99.6% SLA in a regulated financial services environment.
- Collaborated with infrastructure and security teams to resolve multinsystem technical issues impacting enterprise users.
- Authored procedural documentation improving operational consistency and incident resolution workflows.
Education
Bachelor of Arts - Communications
University of Missouri, St. Louis
St Louis, MO 08.2009 - 06.2011
Associate of Arts - Communications
St. Charles Community College
Saint Charles, MO 08.2004 - 01.2007
Skills
- Technology Risk Awareness
- Incident Analysis & Documentation
- Process & Procedure Documentation
- Defect Investigation & Root Cause Analysis
- Cross-Functional Collaboration
- Operational Risk Identification
- Compliance & Standards Awareness
- Technical Documentation
- Requirements Validation
- Azure DevOps
Timeline
Automation Systems Quality Specialist II
MiTek
03.2022 - Current
Public Safety Help Desk Specialist
City of St. Charles
09.2020 - 03.2022
IT Support Specialist
Centene Corporation
06.2018 - 08.2020
Service Desk Technician
Vantage Credit Union
09.2016 - 05.2018
Bachelor of Arts - Communications
University of Missouri, St. Louis
08.2009 - 06.2011
Associate of Arts - Communications
St. Charles Community College
08.2004 - 01.2007