JILL HAZEN

• Manage Global team of Quality Engineers
• Create strategic roadmap to implement test automation & test management tools & continuously provide value opportunities to increase revenue.
• Collaborate with Sr. Directors in Product & Development Engineering to manage 7 Salesforce environments & 12 domain scrum teams using Jira, Clarizen, Salesforce, Copado, Retrium, Microsoft 365, Workday, Fieldglass, Service Now and more.
• Reporting & metrics, SDLC, PDLC and more.
• Created & maintained professional, organized, and safe environment for employees.
• Launched quality assurance practices for each phase of development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards.
• Recommended revisions to internal controls and operational and management policies and procedures.
• Partnered with senior management to analyze issues and find appropriate solutions.
• Facilitated process improvements to successfully decrease errors.
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
• Researched and evaluated new techniques and technologies to improve product quality.
• Generated, submitted and presented reports to enhance Salesforce quality standards.
• Established and managed trial projects to deploy updated processes.
• Managed quality assurance initiatives.
• Implemented automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
• Developed high-quality engineering designs and plans to meet industry standards
• Conducted technical evaluations of engineering designs and test results
• Monitored and evaluated engineering performance to recommend improvements

• Provide program management over large-scale, top-priority and complex technology initiatives (GoPay/Zettle/SAP Bank Analyzer to Cloud).
• Manage budgets of up to $30M and cross-functional teams. Reporting & metrics for executive leadership. Portfolio management for SAP Finance & Procurement tools.
• Management of contingent workforce consisting of SOW's, Legal collaboration, time keeping, financial & access management.
• Relied on core team and functional leader expertise when faced with important decisions.
• Elevated sense of priority, urgency and problem solving to respect key deliverables.
• Fostered teamwork and strove to maintain environment of collaboration, openness, trust and performance.
• Achieved defined cost, schedule and performance requirements of project.
• Optimized schedules to identify critical paths, major risks and deploy strategies.
• Presented project information and status updates to customers and fielded concerns.
• Recruited, placed and oversaw project staff for optimal project results.
• Negotiated contracts with vendors and suppliers to keep material costs within set budgets.
• Applied effective time management techniques to meet tight deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Strengthened communication skills through regular interactions with others.
• Elevated sense of priority, urgency and problem solving to respect key deliverables

• Managed the implementation of MS and CASB tools for O365. Including but not limited to Multifactor Authentication; Information Rights Management & Data Loss Prevention.
• Migrated an entire datacenter (storage, network, physical & virtual servers, appliances, etc.) to a net new tier 3 CoLo DC to Stabilize, Simplify, Secure and Sustain the health care environment.
• Built out the new DC, migrated the existing DC.
• Migrate Mainframe LPARS from one datacenter to another datacenter to provide SW savings & MF lease savings.
• Communicated project plans and progress to key stakeholders and project contributors.
• Maintained schedules to meet key milestones at every project phase.
• Partnered with project team members to identify and quickly address problems.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

• Managed multi million dollar portfolio for Retail distribution.
• Managed project managers and technical writers for internal infrastructure related projects for business continuity & disaster recovery.
• Focused on Mergers & Acquisitions, Retail Point of Sale system integration for stores across the country. Sat on special "tiger team" boards for pre-acquisition planning prior to merger or acquisition & executed in the field post merger/acquisition.
• Developed rebalancing strategies to minimize risk exposures.
• Facilitated portfolio performance review and implemented new strategies.

• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
• Collaborated with IT managers & business users to determine company goals and translate goals to individual needs.
• Researched emerging industry trends, applications, and concepts to enhance products and services.
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Planned, designed, and scheduled phases for large projects
• Identified plans and resources required to meet project goals and objectives
• Developed and initiated projects, managed costs, and monitored performance
• Achieved project deadlines by coordinating with contractors to manage performance
• Provided detailed project status updates to stakeholders and executive management
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
• Coordinated with cross-functional teams to resolve project issues and mitigate risks

China Phase 1 & Phase 2 (GoPay)

• Effort – Build a full GoPay (PayPal subsidiary) subledger and general ledger stack including reporting for government agencies
• Implement SaaS solutions (SalesForce) for Sales and Legal (Apttus), MarTech (Thoughtworks/Pactera Edge) in Japan and China following China Government regulations
• Merge Phase 1 production with new Phase 2 code base to simulate PayPal environment as close as possible in China for GoPay
• Manage merchant & employee migrations from US to China
• Results – Phase 1 implemented successfully with full production and DR systems in Shanghai & Beijing
• Phase 2 in flight all teams on track for January delivery with some unknowns creating documented risks

Security for O365

• Effort – Manage the implementation of MS and CASB tools for O365
• Including but not limited to Multifactor Authentication; Information Rights Management & Data Loss Prevention
• Results – changed companies mid-flight of program

Data Center Migration

• Effort - Migrate an entire datacenter (storage, network, physical & virtual servers, appliances, etc.) to a net new tier 3 CoLo DC to Stabilize, Simplify, Secure and Sustain the health care environment
• Build out the new DC, migrate the existing DC
• Results – completed slightly under budget, on-time with 98% of decommission also completed in old DC
• Mainframe Consolidation (MFC to EP)
• Effort - Migrate Mainframe LPARS from one datacenter to another datacenter to provide SW savings & MF lease savings
• Results – under budget & on time with ROI of $2M+ per year

Retail Implementation (POS/SCOT)

• Effort – Install Point of Sale & Self-Checkout systems (Hardware/Software/Network/Furniture) into Retail Store Locations
• Results – Successful Implementation of $5M+ in equipment and services to retail stores without any impact to business functionality
• Telecommunication & Network Implementation (SI C4)
• Effort – Build out a complete professional IT facility from bare concrete walls and floor in Bangalore India
• Procure all services for facility
• Understand & manage through communication barriers, currency exchange & customs
• Results – Successful completion under budget and on time with many friends made offshore
• Received Recognition for outstanding results.