Dinesh Jeyaraman
Methuen,MA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Manager, Automation Engineering (Operations Quality)
Walmart Advanced Systems and Robotics
Andover, MA
10.2024 - Current
- RMA process - Developing RMA process to diagnose, repair and track robot fleets post field quality issues from 20 live customer sites
- Product & Supplier Quality issues - Created Corrective Action Request (CAR) procedure and deployed using a JIRA kanban project
- Define KPIs and built a real-time dashboard for data driven insights
- Data Analysis - Extracted and analyzed data related to product failure categorization
- Reduced discrepancy by working cross functionally with Eng and Ops teams to redefine primary and secondary failure categories
- Quality Audit - Conducted internal audit on supplier management process
- Worked with management team to improve risk assessment framework, scorecards and NPI process for suppliers (electrical & mechanical)
- Change Management - Responsible for maintaining the lifecycle of non-conformance and deviation requests. Working cross functionally to define containment, identify root cause and corrective, preventive actions
Sr. Quality Engineer
Bharat Forge Aluminum USA, Inc.
Sanford, NC
11.2023 - 10.2024
- NPI - Managed cross-functional workstreams to deliver timely launch and ramp up of 2025 Audi Q5 products by following APQP and PPAP submission
- Process Controls - Conducted process capability studies, ensured production line capacity, developed pre-series and post launch Control Plan and pFMEA based on safe launch criteria
- Data Analysis - Leveraged data-driven insights to improve product measurement capability by 60% by analyzing measurement variances on a CMM, identifying root causes, and implementing corrective actions
- Customer Quality - Primary point of contact for customers (Audi, Mercedes Benz) on 0km and field quality issues
- Developed standardized problem-solving frameworks and reduced open customer quality complaints by 40%
- Quality Management System - Led the certification efforts on IATF 16949:2016 standards by building QMS from the ground up
- Supported leadership team in defining KPIs for QMS processes and management review cycle
- Supplier Management - Worked on approving a new supplier by collaboration on specifications & packaging requirements; Qualified the supplier through product tests (DFT), trial production runs, PPAP and site audits
- Quality Training: Conducted new hire training on Quality policy, product defect categorization, customer and regulatory quality requirements
Quality Program Manager
Meta
Dublin, Ireland And Austin, TX
08.2021 - 07.2023
- AI/ML Data Quality: Led the development of Quality measurement system to evaluate accuracy, consistency, precision of AI/ML training data
- Scaled the framework to support 110+ Project Managers overseeing 710+ projects with a $500M+ budget
- Root Cause Analysis: Improved customer experience on Meta's business messaging platforms by designing and deploying custom root cause analysis framework to identify gaps in procedures, tools and operators
- Customer Satisfaction (CSAT): Benchmarked and developed Quality measurement product for Meta's customer support org
- Partnered with cross functional teams (eng, design, ops, legal and vendors) in a successful roll out
Global Quality Program Manager
Continental Automotive Systems
Regensburg, Germany
12.2019 - 06.2021
- Program Management: Led cross-functional initiatives to drive process improvements across 3 product lines (Fuel delivery module-FDM, Electronic control unit-ECU, Catalytic converters)
- Process Improvement: Reduced customer quality complaints by 18% in product line FDM plants (Juarez, Mexico and Brasov, Romania) by implementing an automated change management and version control tools
- Cost of Poor Quality: Eliminated nearly 10% cost of poor quality through data analysis and implementing best practices across specific ECU manufacturing plants (Changchun, China and Frenstat, Czech Republic)
Plant Quality Manager
Continental Automotive Systems
Fountain Inn, SC
06.2017 - 06.2019
- Quality Management System: Successfully led the QMS transition from ISO/TS 16949:2009 to IATF 16949:2016 through gap analysis, cross functional collaboration and managing parallel workstreams
- Process Audit: Reduced 60% non-value added (NVA) activities by implementing a lean, Layered Process Audit (LPA) tool
- Lean Six Sigma: Led the daily MRB review meeting and reporting for internal stakeholders on the top quality contributors
- Achieved $48k saving in cost of poor quality by implementing lean six sigma methodologies
- Customer Quality: Successfully resolved customer quality complaints by leading several cross-functional problem-solving efforts and implementing corrective actions with 98% on time 8D closure
- Supplier KPI: Managed supplier performance by issuing Supplier Corrective Action Request (SCAR); Set targets and reviewed supplier KPIs based on SCARs, delivery performance and audit scores
Quality Engineer
Continental Automotive Systems
Fountain Inn, SC
08.2016 - 06.2017
- APQP, PPAP: Trained on Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA)
- Supported two new product launches by coordinating cross-functional teams to compile PPAP packages including Process Flows, Process Capability Studies, Dimensional Analysis, PFMEA, Control Plans, Suppliers PSWs
- Continuous Improvement: Drove company-wide improvement initiatives through reverse PFMEA, Gemba walks, 5S, process audits, Jidoka and Kanban implementation
Education
Master of Science - Manufacturing Systems Engineering
North Carolina State University
Raleigh 08.2014 - 05.2016
Bachelor of Science - Production Engineering
PSG College of Technology
Coimbatore, India 07.2009 - 05.2014
Skills
- Root Cause Analysis
- Lean Six Sigma
- Data Analysis
- APQP, PPAP
- QMS
- ISO 9001:2015
- IATF 16949:2016
- VDA 63
- VDA 65
- Program Management
- SQL
- Pi-Web
- Power BI
- JIRA
Certification
Lean Six Sigma Green Belt
Timeline
Manager, Automation Engineering (Operations Quality)
Walmart Advanced Systems and Robotics
10.2024 - Current
Sr. Quality Engineer
Bharat Forge Aluminum USA, Inc.
11.2023 - 10.2024
Quality Program Manager
Meta
08.2021 - 07.2023
Global Quality Program Manager
Continental Automotive Systems
12.2019 - 06.2021
Plant Quality Manager
Continental Automotive Systems
06.2017 - 06.2019
Quality Engineer
Continental Automotive Systems
08.2016 - 06.2017
Master of Science - Manufacturing Systems Engineering
North Carolina State University
08.2014 - 05.2016
Bachelor of Science - Production Engineering
PSG College of Technology
07.2009 - 05.2014
Similar Profiles
Katie HaepersKatie Haepers
Senior Buyer: Supply Chain Management at Walmart Advanced Systems and RoboticsSenior Buyer: Supply Chain Management at Walmart Advanced Systems and Robotics
ALEX GERBERALEX GERBER
Head of Platform Engineering at WALMART ADVANCED SYSTEMS AND ROBOTICSHead of Platform Engineering at WALMART ADVANCED SYSTEMS AND ROBOTICS
Zeshan KhetaniZeshan Khetani
Senior Manager, Product Sustainment Engineering at Walmart Advanced Systems and RoboticsSenior Manager, Product Sustainment Engineering at Walmart Advanced Systems and Robotics