ANNA FLORES
Eagle Pass
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Service Education Specialist
Global Agility Solutions
Eagle Pass
06.2025 - Current
- Managed inbound and outbound customer calls to address product inquiries, process orders, and resolve issues.
- Engaged with customers to provide tailored support, ensuring prompt and courteous resolution of issues and complaints.
- Executed thorough research on product offerings and promotional strategies to ensure accurate and timely information for customer inquiries.
- Executed customer interaction documentation and information updates using NetSuite and IPA software to ensure data integrity.
Office Manager
BC Roustabout & Oilfield Services LLC
Midland
06.2022 - 11.2024
- Managed payroll operations for a workforce of 30+ employees, focusing on meticulous timesheet review and precise pay calculations in line with FLSA standards.
- Conducted thorough reviews and approvals of payroll records, encompassing job title modifications, salary adjustments, new hire entries, terminations, and other departmental changes.
- Directed the handling of invoices, purchase orders, expense reports, credit memos, and customer payment transactions to maintain efficient financial operations.
- Analyzed files, records, and documents to extract information and address vendor and employee inquiries.
Branch Manager
IBC Bank
Eagle Pass
04.2017 - 03.2022
- Managed performance of branch sales and customer service employees to uphold quality standards and address any operational issues promptly.
- Directed daily branch operations, ensuring compliance with banking regulations and policies.
- Coached employees on best practices for handling difficult situations and resolving customer complaints or disputes efficiently.
- Coordinated branch meeting sessions to ensure employees are well-versed in job functions, strengthen communication and cultivate a positive work environment.
- Optimized customer service processes, enhancing client satisfaction and retention rates.
Education
Bachelor's Degree - Business Administration
Sul Ross State University
Eagle Pass, TX12-2026
Associate of Arts -
Southwest Texas Junior College
Eagle Pass, TX12-2021
Certificate - Administrative InformationTechnology
Southwest Texas Junior College
Eagle Pass, TX12-2012
High School Diploma -
C.C. Winn High School
Eagle Pass, TX06-2009
Skills
- Invoicing
- Quickbooks
- Computer Proficiency
- Data Entry
- Time management
- Excellent communication
- Leadership trained
- Organizational skills
- Attention to detail
- Multitasking
- Problem-solving
- Documentation and reporting
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Customer Service Education Specialist
Global Agility Solutions
06.2025 - Current
Office Manager
BC Roustabout & Oilfield Services LLC
06.2022 - 11.2024
Branch Manager
IBC Bank
04.2017 - 03.2022
Bachelor's Degree - Business Administration
Sul Ross State University
Associate of Arts -
Southwest Texas Junior College
Certificate - Administrative InformationTechnology
Southwest Texas Junior College
High School Diploma -
C.C. Winn High School