Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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Tammy Recard

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Qurate Retail
Houston , Texas
10.2023 - Current
  • Answered incoming customer inquiries regarding product and service information.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Performed data entry of customer orders into the company's order management system.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Maintained a high level of professionalism while interacting with customers via phone or email.

Accounting Specialist

PETROBRAS
Houston, Texas
01.2008 - 01.2019
  • Entered vendor invoices into the account payable module of SAP
  • Performed day-to-day management of the document control system totaling more than 50 files
  • Reviewed and distributed more than 1,500 invoices monthly to appropriate business units for payments, which ensured timely payments to vendors
  • Resolved more than 100 customer inquiries daily regarding invoices and payments by researching information to identify errors
  • Coordinated with approximately 125 internal customers to research, track, and scan archived documents to PDF files prior to issuance
  • Ensured archived documents complied with government regulations and worked with clients to revise documentation, when needed
  • Created new filing and organizational practices, saving the company $4,000 per year in contracted labor expenses
  • Trained and supervised three new employees, ensuring meticulous attention to detail.

Project Document Control

DRILL - QUIP
Houston, Texas
01.2006 - 01.2008
  • Managed drawings and part documents and assembled project data books
  • Stored and maintained approximately 70 company documents, while ensuring accuracy and quality
  • Filed new and revised drawings according to part number, size and revision
  • Printed documents from ME10 CAD system
  • Checked out drawings to drafters and engineers and kept a log on Excel spreadsheet
  • Assisted department with distribution of reports and related materials
  • Created, designed, and developed new and improved existing labeling documentation.

Education

Associates Degree in Business Administration -

Lonestar College
12.2019

Business Diploma -

South Louisiana Community College
01.2005

BBA - Business Administration And Management

Lamar University
Beaumont, TX

Skills

  • Customer Relations
  • Accounting
  • Invoicing
  • Post Payments
  • Teambuilding
  • Data Management
  • File Management
  • Planning
  • SharePoint
  • Microsoft Office
  • SAP
  • FileNet
  • Problem Resolution
  • Customer Service
  • Good Communication Skills
  • QC
  • Telephone Etiquette

Certification

  • Microsoft Excel Certification, 2016
  • Microsoft Access Certification, 2016

Personal Information

Title: Customer Service Specialist

Timeline

Customer Service Specialist

Qurate Retail
10.2023 - Current

Accounting Specialist

PETROBRAS
01.2008 - 01.2019

Project Document Control

DRILL - QUIP
01.2006 - 01.2008

Associates Degree in Business Administration -

Lonestar College

Business Diploma -

South Louisiana Community College

BBA - Business Administration And Management

Lamar University

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Tammy Recard