Anna Frias
Laguna Woods
Summary
Dynamic professional with extensive experience at Western Dental Services, Inc., excelling in enrollment supervision and cross-departmental collaboration. Proven ability in document management and training program development, coupled with strong communication skills. Successfully streamlined processes, enhancing operational efficiency and accuracy in reporting. Proficient in Microsoft Office Suite and SAP software.
Overview
29
29
years of professional experience
Work History
Enrollment Supervisor
Western Dental Services, Inc.
06.2012 - Current
- Correspond with insurance companies and dental offices on enrollment items.
- Maintain accurate reporting to Dansoft data base and spreadsheets.
- Point of contact for to PPO/DHMO plans, government programs, and dental offices.
- Work closely with other departments to ensure providers have been enrolled with insurance companies.
Legal Assistant/Auditor
Mobile Community Management, Company
09.2011 - 06.2012
- Approved new occupants pending all paperwork is complete and within company guidelines.
- Maintained and updated delinquency and foreclosure reports based on rent rolls.
- Prepared court documents (i.e., Unlawful Detainer, Judgments) for delinquent residents.
- Followed up with Community Managers (9 Mobile home parks, 2300+ residents) on a daily basis regarding any and all problems with residents who are in violation of park rules and regulations.
Documentation/Training Specialist
LBS Financial Credit Union
09.2001 - 12.2005
- Condensed training program from 4 weeks to 1 week.
- Research, plan, organize, and conduct training programs for Member Service Representatives and management personnel.
- Write material for new training programs.
- Prepare and distribute training aids such as, instructional material, handouts, evaluation forms and visual aids.
- Participate in committee assignments and activities related to training.
Documentation Specialist
The Disneyland Resort
04.1999 - 09.2001
- Established operating standards and guidelines for resort wide procedures and location-specific venues across the Resort.
- Lead the process to revise and create Location Operating Guidelines and training tools.
- Implemented designated processes to ensure cross-divisional agreement and understanding of proposed procedural changes and application of nomenclature.
Assistant Manager, Employee Scheduling
The Disneyland Resort
12.1997 - 04.1999
- Oversaw weekly scheduling for 2,600 employees, ensuring optimal resource allocation.
- Managed scheduling needs for operational management to enhance efficiency.
- Developed a scheduling team of over 66 employees through daily coaching and annual performance evaluations.
Scheduling Assistant for Attractions/Resort Parking
The Disneyland Resort
07.1996 - 12.1997
- Developed weekly schedules aligned with operational, financial, and contractual requirements.
- Maintained adequate staffing levels using attendance projections and budget labor analysis.
- Reviewed and approved employee requests for vacation and leave based on HR policies and individual needs.
Education
Medical Billing -
American Career College
05.2010
Associates Degree - Liberal Arts
Cypress College
Cypress, CA05.1986
Skills
- Microsoft Office Suite
- SAP software
- Presentation design
- Document management
- Graphic design tools
References
Upon request
Professional Training And Skills
- MS Office
- SAP
- PowerPoint
- Adobe Acrobat
- Publisher
- Paint Shop Pro
- Danfsoft
Summary Of Strengths
- Strong interpersonal and communication skills
- Ability to work with a wide range of people
- Strong organizational and problem solving skills
- Skilled in delegating tasks and motivation team
Timeline
Enrollment Supervisor
Western Dental Services, Inc.
06.2012 - Current
Legal Assistant/Auditor
Mobile Community Management, Company
09.2011 - 06.2012
Documentation/Training Specialist
LBS Financial Credit Union
09.2001 - 12.2005
Documentation Specialist
The Disneyland Resort
04.1999 - 09.2001
Assistant Manager, Employee Scheduling
The Disneyland Resort
12.1997 - 04.1999
Scheduling Assistant for Attractions/Resort Parking
The Disneyland Resort
07.1996 - 12.1997
Medical Billing -
American Career College
Associates Degree - Liberal Arts
Cypress College