Anna Taylor
Anna,TX
Summary
Proactive Private Childcare Provider and Design Assistant with extensive experience in educational activities, visual presentations, and customer interactions. Skilled in creating engaging environments, streamlining workflows, and maintaining strong client relationships. Brings reliability, excellent communication, and a keen eye for detail to support organizational success.
Overview
26
26
years of professional experience
Work History
Private Childcare Provider
CAREGIVER.COM CARE SERVICES
Various
12.2016 - Current
- Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children in accordance with dietary guidelines.
- Transported children to and from various activities safely.
- Maintained safe environment by keeping watchful eye on children.
- Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
Design Assistant
JCPENNEY HOME OFFICE
Plano, TX
08.2009 - 09.2016
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Enhanced design project efficiency by streamlining communication between team members and clients.
- Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
- Ordered samples from vendors to handle presentation creation activities.
- Collaborated with senior management to develop, review and finalize design concepts.
- Managed multiple concurrent projects while maintaining attention to detail and meeting tight deadlines under pressure.
- Supported the design team by preparing print-ready files and coordinating with printers to ensure accurate output.
Customer Service Cashier
ACADEMY SPORTS & OUTDOORS
McKinney, TX
08.2010 - 11.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Administrative Assistant
JCPENNEY HOME OFFICE
Plano, TX
01.1999 - 08.2009
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Mortgage Loan Officer
Countrywide/Bank Of America
Plano, TX
05.2000 - 06.2002
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.
- Fielded customer complaints and provided solutions.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05.1993
Skills
- Strong Work Ethic
- Patience and Empathy
- Reliability and punctuality
- Hygiene and Cleanliness
- Confidentiality and Discretion
- Language skills
- Cultural Sensitivity
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Task Prioritization
- Self Motivation
- Computer Use
Languages
Spanish
Native or Bilingual
Timeline
Private Childcare Provider
CAREGIVER.COM CARE SERVICES
12.2016 - Current
Customer Service Cashier
ACADEMY SPORTS & OUTDOORS
08.2010 - 11.2012
Design Assistant
JCPENNEY HOME OFFICE
08.2009 - 09.2016
Mortgage Loan Officer
Countrywide/Bank Of America
05.2000 - 06.2002
Administrative Assistant
JCPENNEY HOME OFFICE
01.1999 - 08.2009
High School Diploma -
Lockhart High School