ANNA GALAIAN
Glendale,California
Summary
Accomplished Cake Designer with a proven track record at Baskin Robins, enhancing bakery sales through captivating product displays and exceptional customer service. Fluent in English, Armenian, and Russian, demonstrating strong communication skills and a self-motivated approach. Excelled in kitchen equipment operation and team collaboration, significantly improving bakery efficiency and product quality.
Overview
17
17
years of professional experience
Work History
Cake Designer
Baskin Robins
05.2024 - Current
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
CAlWORKs Case Manager
Glendale Community College, CalWORKs
03.2023 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Tutor
Self-employeed
02.2022 - 04.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
HR Intake
Liberty Hospice
06.2021 - 02.2022
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Cake Designer
Roobinas Cake
03.2020 - 05.2021
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Cake Decorator
Self-employeed
02.2018 - 11.2019
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Operated cash registers and processed payments accurately.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained accurate inventory of baking supplies and ingredients.
Manager, Projects
ADRA International Humanitarian Organisation
06.2013 - 11.2017
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Cake Designer
Self-employeed
01.2011 - 05.2013
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained and supervised new employees on bakery operations and procedures.
Volunteer Manager
ADRA International Humanitarian Organisation
03.2008 - 10.2010
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
- Assisted program managers and sponsors with entering client data into CRM and taking clients' calls and referrals.
Education
Social Work
Glendale Community College
Glendale, CABachelor of Science - Spacial Teacher
Abovian Pedogogical University
17 Tigran Mets Ave, Yerevan 0010, Armenia 06.2011
Skills
- Bilingual English/Armenian/Russian
- Computer/Microsoft Proficient
- Able to work well unsupervised
- Keen eye for detail
- Kitchen Equipment Operation
- Excellent Customer Service
- Excellent Communication Skills
- Strong Sense of Responsibility
- Self-Motivated, Quick Learner
- Cheerful Outlook - Positive Attitude
Timeline
Cake Designer
Baskin Robins
05.2024 - Current
CAlWORKs Case Manager
Glendale Community College, CalWORKs
03.2023 - Current
Tutor
Self-employeed
02.2022 - 04.2024
HR Intake
Liberty Hospice
06.2021 - 02.2022
Cake Designer
Roobinas Cake
03.2020 - 05.2021
Cake Decorator
Self-employeed
02.2018 - 11.2019
Manager, Projects
ADRA International Humanitarian Organisation
06.2013 - 11.2017
Cake Designer
Self-employeed
01.2011 - 05.2013
Volunteer Manager
ADRA International Humanitarian Organisation
03.2008 - 10.2010
Social Work
Glendale Community College
Bachelor of Science - Spacial Teacher
Abovian Pedogogical University
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