Overview
Work History
Education
Skills
Quote
Accomplishments
Languages
Websites
Software
Work Availability
Summary
Work Preference
Interests
Timeline
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Anna Garcia

Anna Garcia

Customer Service
Tamarac,FL

Overview

24
24
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Manager/Customer Service

Anna's Hair Salon
Pompano Beach, FL
11.2017 - Current
  • Managed daily operations, including customer appointments, staff scheduling, and inventory management.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Handled administrative tasks such as payroll processing, billing, and maintaining client records.
  • Implemented marketing strategies to promote salon services and increase customer base.

Service Writer

WALMART, INC.
01.2024 - 07.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Assistant Manager

Omega Hair Salon
Pompano Beach, FL
11.2012 - 11.2017
  • Oversaw salon operations, ensuring smooth workflow and high-quality service delivery.
  • Managed staff training, performance evaluations, and customer relations.
  • Handled financial transactions, including cash management and reconciliation.
  • Implemented procedures to improve operational efficiency and customer satisfaction.

Technical Support Agent

Advanced Tech Support
Boca Raton, FL
10.2010 - 10.2012
  • Provided technical support to customers via phone and messaging platforms.
  • Diagnosed and resolved hardware and software issues remotely.
  • Educated customers on product features and troubleshooting steps.
  • Maintained accurate records of customer interactions and technical issues.

Insurance Specialist

Health Line One
09.2010 - 09.2012
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Assistant Manager

Burke & Saraco Insurance
Boca Raton, FL
10.2008 - 10.2010
  • Assisted clients with insurance claims processing and policy management.
  • Customized insurance programs to meet individual client needs.
  • Ensured compliance with policy requirements and handled policy renewals.
  • Managed risk assessment and claims tracking processes.

Paralegal/Notary

Law Works
Tamarac, FL
10.2006 - 11.2008
  • Conducted client interviews and maintained communication throughout legal processes.
  • Prepared legal documents including motions, briefs, and correspondence.
  • Conducted legal and factual research to support litigation efforts.
  • Notarized legal documents as required.

Paralegal

Barry M. Kaufman Law Offices
Coral Springs, FL
10.2001 - 10.2006
  • Conducted client interviews and managed client communications.
  • Conducted legal and factual research to support case preparations.
  • Drafted legal documents, correspondence, and pleadings.
  • Summarized depositions, interrogatories, and trial testimony.

Education

Associate's - Business

Florida Career College
08.2010

High School Diploma -

Cypress Creek Highschool
Orlando, FL
09.1999 - 08.2000

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Proficient in QuickBooks
  • Strong management skills
  • Team leadership
  • Training
  • Excellent customer service skills
  • Problem-solving
  • Interpersonal communication
  • Bilingual in English and Spanish
  • Fluency in written communication
  • Fluency in verbal communication
  • Administrative tasks
  • Data entry
  • Document management
  • Office organization
  • Legal research
  • Document preparation
  • Notary public services

Quote

To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein

Accomplishments

  • Won Debate award in [2000)

The organization was called OCAL(Organization of Culture and Languages, competed against the entire country.

  • Won First place award consecutively in Academic competitions from 1992-1997 in the following Categories:

Caligraphy, Mathematics, Debate, and Spelling.

  • Drove record-high sales that placed me on the top 10%, usually came in First. Became the top producer for Health Line One and Advanced Tech Support.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Software

MICROSOFT, POWER POINT, EXCEL, ADOBE

CRM- PROFICIENT IN ANY KIND

COMPUTER PROFICIENT

EXPERT IN DATA ENTRY

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Diligent Support individual skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solve problems quickly to retain customers and deliver a high level of service in every interaction. I am a professional leader with more than 20 years experience in delivering happiness to clients and profit to employers who trusted my talent, skills and experience. My values and my core is to apply my heart into everything I am doing, because that will lead me to success, and failure is not apart of my language.

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home option401k matchStock Options / Equity / Profit SharingHealthcare benefitsCompany Culture

Interests

I love learning something new and gaining knowledge Reading books and watching movies, especially documentaries is where I spend most of my time Love to read motivational and self- help books Enjoy the outdoors and love to travel to learn the worlds history

Yoga, mountain biking, and hiking are one of my favorite pass times

Timeline

Service Writer

WALMART, INC.
01.2024 - 07.2024

Assistant Manager/Customer Service

Anna's Hair Salon
11.2017 - Current

Assistant Manager

Omega Hair Salon
11.2012 - 11.2017

Technical Support Agent

Advanced Tech Support
10.2010 - 10.2012

Insurance Specialist

Health Line One
09.2010 - 09.2012

Assistant Manager

Burke & Saraco Insurance
10.2008 - 10.2010

Paralegal/Notary

Law Works
10.2006 - 11.2008

Paralegal

Barry M. Kaufman Law Offices
10.2001 - 10.2006

High School Diploma -

Cypress Creek Highschool
09.1999 - 08.2000

Associate's - Business

Florida Career College

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