Customer Service
Anna Garcia
Anna's Hair Salon
Tamarac,FL
24
years of professional experience
1
year of post-secondary education
Diligent Support individual skilled at listening to customers, exceeding productivity goals and maintaining current knowledge of company products. Solve problems quickly to retain customers and deliver a high level of service with every interaction building long lasting relationships with customers for retention goals. I am a professional leader and team player with more than 20 years experience in delivering happiness to clients and profit to employers who have trusted in my talents, skills and experience. My values and my core is to apply my heart into everything I am doing, because that will lead me to success, and I believe failure is the next step to success.
Work History
Assistant Manager/Customer Service
8 Years 11 Months- Managed daily operations, including customer appointments, staff scheduling, and inventory management.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Handled administrative tasks such as payroll processing, billing, and maintaining client records.
- Implemented marketing strategies to promote salon services and increase customer base.
Service Writer
6 Months- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Assistant Manager
5 Years- Oversaw salon operations, ensuring smooth workflow and high-quality service delivery.
- Managed staff training, performance evaluations, and customer relations.
- Handled financial transactions, including cash management and reconciliation.
- Implemented procedures to improve operational efficiency and customer satisfaction.
Technical Support Agent
2 Years- Provided technical support to customers via phone and messaging platforms.
- Diagnosed and resolved hardware and software issues remotely.
- Educated customers on product features and troubleshooting steps.
- Maintained accurate records of customer interactions and technical issues.
Insurance Specialist
2 Years- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Assistant Manager
2 Years- Assisted clients with insurance claims processing and policy management.
- Customized insurance programs to meet individual client needs.
- Ensured compliance with policy requirements and handled policy renewals.
- Managed risk assessment and claims tracking processes.
Paralegal/Notary
2 Years 1 Month- Conducted client interviews and maintained communication throughout legal processes.
- Prepared legal documents including motions, briefs, and correspondence.
- Conducted legal and factual research to support litigation efforts.
- Notarized legal documents as required.
Paralegal
5 Years- Conducted client interviews and managed client communications.
- Conducted legal and factual research to support case preparations.
- Drafted legal documents, correspondence, and pleadings.
- Summarized depositions, interrogatories, and trial testimony.
Education
Associate's - Business
High School Diploma
Skills
Proficient in Microsoft Office Suite (Word
Excel
Outlook)
Proficient in QuickBooks
Strong management skills
Team leadership
Training
Excellent customer service skills
Problem-solving
Interpersonal communication
Bilingual in English and Spanish
Fluency in written communication
Fluency in verbal communication
Administrative tasks
Data entry
Document management
Office organization
Legal research
Document preparation
Notary public services
"To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science."
Albert Einstein
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Won Debate award in [2000)
The organization was called OCAL(Organization of Culture and Languages, competed against the entire country.
- Won First place award consecutively in Academic competitions from 1992-1997 in the following Categories:
Caligraphy, Mathematics, Debate, and Spelling.
- Drove record-high sales that placed me on the top 10%, usually came in First. Became the top producer for Health Line One and Advanced Tech Support.
Websites
Software
- MICROSOFT, POWER POINT, EXCEL, ADOBE
- CRM- PROFICIENT IN ANY KIND.
- COMPUTER PROFICIENT.
- EXPERT IN DATA ENTRY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart Time
Location Preference
RemoteHybrid
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home option401k matchStock Options / Equity / Profit SharingHealthcare benefitsCompany Culture
Interests
* Personal Growth & Lifelong Learning * Motivational Reading
* Documentaries & History * Travel & Cultural Exploration
* Yoga & Wellness * Mountain Biking * Hiking & Nature
Timeline
Service Writer
WALMART, INC.
01.2024 - 07.2024Read More
Assistant Manager/Customer Service
Anna's Hair Salon
11.2017 - CurrentRead More
Assistant Manager
Omega Hair Salon
11.2012 - 11.2017Read More
Technical Support Agent
Advanced Tech Support
10.2010 - 10.2012Read More
Insurance Specialist
Health Line One
09.2010 - 09.2012Read More
Assistant Manager
Burke & Saraco Insurance
10.2008 - 10.2010Read More
Paralegal/Notary
Law Works
10.2006 - 11.2008Read More
Paralegal
Barry M. Kaufman Law Offices
10.2001 - 10.2006Read More
Cypress Creek Highschool
High School Diploma
09.1999 - 08.2000Read More
Florida Career College
Associate's from Business
Read More