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Anna Garcia
Customer Service
Tamarac,FL
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager/Customer Service
Anna's Hair Salon
Pompano Beach, FL
11.2017 - Current
- Managed daily operations, including customer appointments, staff scheduling, and inventory management.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Handled administrative tasks such as payroll processing, billing, and maintaining client records.
- Implemented marketing strategies to promote salon services and increase customer base.
Service Writer
WALMART, INC.
Pine City, MN
01.2024 - 07.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Assistant Manager
Omega Hair Salon
Pompano Beach, FL
11.2012 - 11.2017
- Oversaw salon operations, ensuring smooth workflow and high-quality service delivery.
- Managed staff training, performance evaluations, and customer relations.
- Handled financial transactions, including cash management and reconciliation.
- Implemented procedures to improve operational efficiency and customer satisfaction.
Technical Support Agent
Advanced Tech Support
Boca Raton, FL
10.2010 - 10.2012
- Provided technical support to customers via phone and messaging platforms.
- Diagnosed and resolved hardware and software issues remotely.
- Educated customers on product features and troubleshooting steps.
- Maintained accurate records of customer interactions and technical issues.
Insurance Specialist
Health Line One
Pompano Beach, FL
09.2010 - 09.2012
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Assistant Manager
Burke & Saraco Insurance
Boca Raton, FL
10.2008 - 10.2010
- Assisted clients with insurance claims processing and policy management.
- Customized insurance programs to meet individual client needs.
- Ensured compliance with policy requirements and handled policy renewals.
- Managed risk assessment and claims tracking processes.
Paralegal/Notary
Law Works
Tamarac, FL
10.2006 - 11.2008
- Conducted client interviews and maintained communication throughout legal processes.
- Prepared legal documents including motions, briefs, and correspondence.
- Conducted legal and factual research to support litigation efforts.
- Notarized legal documents as required.
Paralegal
Barry M. Kaufman Law Offices
Coral Springs, FL
10.2001 - 10.2006
- Conducted client interviews and managed client communications.
- Conducted legal and factual research to support case preparations.
- Drafted legal documents, correspondence, and pleadings.
- Summarized depositions, interrogatories, and trial testimony.
Education
Associate's - Business
Florida Career College
08.2010
High School Diploma -
Cypress Creek Highschool
Orlando, FL 09.1999 - 08.2000
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Proficient in QuickBooks
- Strong management skills
- Team leadership
- Training
- Excellent customer service skills
- Problem-solving
- Interpersonal communication
- Bilingual in English and Spanish
- Fluency in written communication
- Fluency in verbal communication
- Administrative tasks
- Data entry
- Document management
- Office organization
- Legal research
- Document preparation
- Notary public services
Quote
To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Won Debate award in [2000)
The organization was called OCAL(Organization of Culture and Languages, competed against the entire country.
- Won First place award consecutively in Academic competitions from 1992-1997 in the following Categories:
Caligraphy, Mathematics, Debate, and Spelling.
- Drove record-high sales that placed me on the top 10%, usually came in First. Became the top producer for Health Line One and Advanced Tech Support.
Websites
Software
MICROSOFT, POWER POINT, EXCEL, ADOBE
CRM- PROFICIENT IN ANY KIND
COMPUTER PROFICIENT
EXPERT IN DATA ENTRY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Diligent Support individual skilled at listening to customers, exceeding productivity goals and maintaining current knowledge of company products. Solve problems quickly to retain customers and deliver a high level of service with every interaction building long lasting relationships with customers for retention goals. I am a professional leader and team player with more than 20 years experience in delivering happiness to clients and profit to employers who have trusted in my talents, skills and experience. My values and my core is to apply my heart into everything I am doing, because that will lead me to success, and I believe failure is the next step to success.
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home option401k matchStock Options / Equity / Profit SharingHealthcare benefitsCompany CultureInterests
* Personal Growth & Lifelong Learning * Motivational Reading
* Documentaries & History * Travel & Cultural Exploration
* Yoga & Wellness * Mountain Biking * Hiking & Nature
Timeline
Service Writer
WALMART, INC.
01.2024 - 07.2024
Assistant Manager/Customer Service
Anna's Hair Salon
11.2017 - Current
Assistant Manager
Omega Hair Salon
11.2012 - 11.2017
Technical Support Agent
Advanced Tech Support
10.2010 - 10.2012
Insurance Specialist
Health Line One
09.2010 - 09.2012
Assistant Manager
Burke & Saraco Insurance
10.2008 - 10.2010
Paralegal/Notary
Law Works
10.2006 - 11.2008
Paralegal
Barry M. Kaufman Law Offices
10.2001 - 10.2006
High School Diploma -
Cypress Creek Highschool
09.1999 - 08.2000
Associate's - Business
Florida Career College