Anna Gardner
Rochester,MN
Summary
Dynamic and empathetic Guest Advocate with a proven track record at Target, excelling in guest relations and communication. Recognized for enhancing customer satisfaction through effective problem-solving and product knowledge. Adept at managing inventory and ensuring compliance with safety protocols, contributing to a seamless shopping experience.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Rochester, MN
11.2022 - 04.2025
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained product knowledge to effectively address customer needs and preferences.
- Supported inventory management through restocking and organizing merchandise displays.
- Addressed customer feedback promptly, contributing to overall satisfaction improvements.
- Trained on safety protocols, ensuring compliance within the retail environment.
Concessions
Marcus Theatres
Rochester, MN
08.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Helped customers get their concessions in a timely manner.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Guest Advocate
Target
Rochester, MN
11.2018 - 05.2020
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained product knowledge to effectively address customer needs and preferences.
- Supported inventory management through restocking and organizing merchandise displays.
- Trained on safety protocols, ensuring compliance within the retail environment.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Library Page
Rochester Public Library
Rochester, MN
07.2018 - 10.2018
- Sorted and shelved library materials to ensure efficient access for patrons.
- Assisted in maintaining organization of library collections through systematic categorization.
- Supported library programs by preparing materials and setting up spaces for events.
- Responded to patron inquiries and provided assistance with locating resources.
Education
Mayo High School
Rochester, MN06.2020
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
Languages
English
Native or Bilingual
German
Elementary
Timeline
Guest Advocate
Target
11.2022 - 04.2025
Concessions
Marcus Theatres
08.2021 - 11.2021
Guest Advocate
Target
11.2018 - 05.2020
Library Page
Rochester Public Library
07.2018 - 10.2018
Mayo High School