Anna Geiermann
San Jose,CA
Summary
Dynamic healthcare professional with proven expertise in operations management and patient care coordination, honed at Stanford Healthcare. Skilled in fostering employee relations and ensuring compliance with healthcare regulations. Demonstrated success in project management and budgeting, enhancing clinic efficiency and patient satisfaction. Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Clinic Manager
Stanford Healthcare
Palo Alto, CA
07.2024 - Current
- Worked with Medical Director and Express Care co-manager to facilitate large organizational projects, including a Primary Care Consult Clinic Pilot Program
- Overseeing daily operations and ensure the clinic runs smoothly and efficiently
- Supervise and provide guidance to clinical and administrative staff, fostering a collaborative and productive work environment
- Monitor staff performance and quality of service delivery, providing feedback and support to promote professional development.
- Assist in managing compliance with healthcare regulations and quality assurance protocols, ensuring adherence to policies and procedures
- Support budget preparation and maintenance by tracking expenses and resource utilization within the clinic
- Identify opportunities for workflow enhancements and implement process improvements to optimize operational efficiency
- Serve as a communication link between the clinic manager, staff, and other stakeholders to ensure alignment on clinic objectives and initiatives
- Promote patient satisfaction through effective communication, addressing issues promptly, and implementing patient feedback mechanisms
Travel Medical Assistant
AYA Healthcare/Cynet Healthcare Allina Health United Family Physicians/Residency Program
Saint Paul, MN
04.2022 - 03.2024
- Lead MA and Remote work
- Created staffing schedules with daily assignments.
- Led staff meetings to update staff on new protocols and operational updates.
- Implemented new workflows for answering patient calls to address concerns and requests more effectively.
Associate Instructor
UEI College
Phoenix, AZ
04.2021 - 04.2022
- Supervised student progress and provided feedback; held student conferences to track progress and make plans for improved performance
- Taught 4-hour daily class sessions, while grading online didactic coursework
- Worked with students to continue education future with tangible plans and milestones
Medical Staff Lead/Supervisor
High Country Health Care
Breckenridge, CO
03.2017 - 09.2019
- Company Overview: Urgent Care/Walk-in & Family Practice Clinic
- Supervised staff comprised of RNs, MAs, EMTs, and radiology techs
- Created workflows to promote clinic efficiency and patient satisfaction
- Worked with practice manager and physicians to better our clinic for staff and patients by implementing new ideas for clinic safety, clinic function, protocols, inventory, etc
- Trained new employees in various areas of clinic function and duties
- Created work schedules for employees to secure sufficient staffing for patient volume.
- Promoted strong relationships between the front and back office to ensure excellent communication to benefit both patients and staff.
EMT-IV/Medical Assistant
High Country Health Care
Breckenridge, CO
11.2015 - 03.2017
- Company Overview: Urgent Care/Walk-in & Family Practice Clinic
- Checks in patients, takes vitals, ensures patient is comfortable in exams room prior to seeing physician
- Ability to multitask and manage busy patient loads, including phone triage, urgent walk-ins, medication refills, patient phone messages, and patient emails
- Monitors patient flow and adjust assignments as necessary to maintain optimum efficiency and patient satisfaction
Front Desk Representative
High Country Health Care
Breckenridge, CO
07.2015 - 11.2015
- Company Overview: Urgent Care/Walk-in & Family Practice Clinic
- Perform opening and closing duties for busy family practice and urgent care clinic
- Schedules patient appointments, triaging as appropriate for walk-ins and regularly scheduled patients
- Facilitate patient care by ensuring proper documentation from phone contacts, complete phone messages by resolving pending questions from providers and medical assistants/nurses
Education
Master's of Healthcare Innovation -
Arizona State University
Tempe, AZ07.2025
Global Health - BA
Arizona State University
Tempe, AZHigh School Diploma -
Century High School
Bismarck, NDSkills
- Healthcare regulations compliance
- Project management
- Operations management
- Employee relations
- Budgeting expertise
- Team management
- Patient care coordination
Current Projects
- Stanford Medicine Healthcare RITE Project Fall Cohort FY25, Project Member
- Stanford Medicine Health Care Chaperone Policy 2025, Project Co-Lead
- Stanford Medicine Health Care Primary Care Consult Clinic Pilot Program, Project Member
- Primary Care Hypertension Management Pilot Project, Project Member
- Stanford Medicine Healthcare RITE Project Spring Cohort FY25, In-person Visit Optimization; Project Member
Certification
- Certified Clinical Medical Assistant-NHA
- Lean Six Sigma Certification in Healthcare (in progress)
- CAPM Prep Course (in progress)
Timeline
Assistant Clinic Manager
Stanford Healthcare
07.2024 - Current
Travel Medical Assistant
AYA Healthcare/Cynet Healthcare Allina Health United Family Physicians/Residency Program
04.2022 - 03.2024
Associate Instructor
UEI College
04.2021 - 04.2022
Medical Staff Lead/Supervisor
High Country Health Care
03.2017 - 09.2019
EMT-IV/Medical Assistant
High Country Health Care
11.2015 - 03.2017
Front Desk Representative
High Country Health Care
07.2015 - 11.2015
Master's of Healthcare Innovation -
Arizona State University
Global Health - BA
Arizona State University
High School Diploma -
Century High School
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