Anna Gonzalez
Whittier,CA
Summary
Psychology student with a minor in Human Resources Management and hands-on leadership experience in employee training, onboarding, and performance feedback. Proven ability to support team development, improve employee engagement, and manage operations in fast-paced environments. Seeking an entry-level HR or recruiting role to contribute to organizational success and employee growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Team Leader
Chick-fil-A
Long Beach, USA
09.2023 - Current
- Promoted to team leader due to demonstrated performance and leadership skills
- Supervised team members during high-volume shifts, maintaining efficiency and service quality
- Trained and onboarded new hires to enhance team integration and operational effectiveness
- Conducted performance evaluations and delivered constructive feedback to elevate employee engagement
- Resolved employee and customer concerns professionally, supporting a positive work environment
Front of House Team Member
Chick-fil-A
Long Beach, USA
09.2021 - 09.2023
- Delivered high-quality customer service in a fast-paced environment
- Cultivated customer relationships, enhancing retention and satisfaction
- Ensured accuracy in order processing, cash handling, and POS transactions
- Collaborated with team members to ensure efficient daily operations
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach05-2026
Skills
- Onboarding and training
- Employee engagement
- Performance management
- Conflict resolution
- Employee relations
- Recruiting support
- Team leadership
- Microsoft Office proficiency
Certification
ServSafe Food Handler Certification
Hr Related Project Experience
HR Case Competition - CalSHRM, Analyzed organizational HR challenges and developed strategic solutions, Presented recommendations to industry professionals and judges, Collaborated with a team to create data-driven HR strategies
Timeline
Front of House Team Leader
Chick-fil-A
09.2023 - Current
Front of House Team Member
Chick-fil-A
09.2021 - 09.2023
Bachelor of Arts - Psychology
California State University, Long Beach