Gabi Jordan Galarza
Indianapolis,Indiana
Summary
Conflict-resolution-focused communicator who drives productive dialogue and measurable outcomes. Applies high-empathy, creative problem-solving in cross-functional collaboration. Maintains consistent execution from planning through completion, with strong advocacy for people and quality results.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Front of House Team Leader
Zingerman's Roadhouse
Ann Arbor, Michigan
11.2024 - 05.2026
- Directed server sections and helped maintain balanced coverage across the dining room.
- Trained incoming hosts and new hires on service procedures and guest flow.
- Assisted front-of-house staff in ensuring an efficient daily service flow.
- Coordinated dining room setup and kept work areas clean throughout shifts.
- Addressed customer inquiries and resolved issues to enhance overall guest satisfaction.
- Managed customer complaints and followed through with the make-it-right process.
- Sold retail products by engaging customers and providing detailed product information. using product knowledge and an upbeat customer service approach.
- Monitored inventory levels and shared supply needs with management.
Food Service Worker
Tropical Smoothie Cafe
Ann Arbor, Michigan
08.2023 - 10.2024
- Prepared ingredients by following recipes and food safety guidelines.
- Kept workstations clean and followed sanitation procedures consistently.
- Delivered orders accurately, on time, and with polite customer service.
- Restocked, organized, and arranged service and food stations.
- Organized supplies and monitored stock levels for efficient inventory control.
- Adjusted quickly to changing work conditions in afast-paced setting.
Education
Bachelor of Arts - Marketing And International Business
Butler University
Indianapolis, IN06-2030
Skills
- Customer service and support
- Guest relations
- Customer engagement
- Sales strategies and upselling
- Team leadership
- Training and mentoring
- Dining area management
- Inventory control
- Problem resolution
- Project management
- Communication skills
- Brand advocacy
- Diversity training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Michigan DECA States 1st place winner 2025 - 1st in the Marketing Communications category, showed impressive quick thinking abilities, demonstrated a creative outlook on problem solving, and had impeccable public speaking abilities.
- DECA Internationals 2025 Qualifier - Made it to Atlanta, Georgia, to represent Michigan in the Marketing Communications category
- Current History Outstanding Leader 2025 - Showed incredible dedication to the subject, led team projects thoroughly, thought creatively and out-of-the-box, and showed impressive commitment to a lighthearted space
- Michigan DECA States Finalist 2024 - Finalist in the role-play presentation for the School-Based Enterprise category. Showed excellent teamwork skills, communication skills, and a strong ability to create ideas and bring them to life.
- DECA Internationals 2024 Qualifier - Made it to Orlando, Florida to represent Michigan in the SBE Team Decision Making Category
Affiliations
- Latino Student Union Treasurer 2025-2026 - Demonstrated a deep knowledge and understanding of budgeting for an organization, leading fundraisers, and delegating spending to useful activities.
- Student Body Representative 2025-2026 - Appointed by the administration to represent the student body on faculty and staff search committees; served on academic boards and with administrators for 6 positions; voiced student concerns and ideas during searches for new staff.
- Latino Student Union Junior Representative 2024-2025 - Served as a resource for juniors' ideas and concerns, ensuring they were heard and considered, and supported students struggling with identity and cultural issues.
Timeline
Front of House Team Leader
Zingerman's Roadhouse
11.2024 - 05.2026
Food Service Worker
Tropical Smoothie Cafe
08.2023 - 10.2024
Bachelor of Arts - Marketing And International Business
Butler University