Anna Guel
Bradenton,FL
Summary
Equipped with problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Human Resources- Talent Onboarding Specialist
Sarasota Memorial Hospital
Sarasota, FL
06.2022 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and upload documents needed per job descriptions.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Provides coverage for our front desk and badging department and support for colleagues.
- Complete required criminal, employment and references through Sterling.
- Collect passports, drivers licenses and other documentation for the new hire process.
- Take the employees photo and create their badge profile as part of the onboarding process.
- Monitor and update information for internal and external employees.
- Use Excel to manage and organize employee records.
- Also perform any additional duties necessary to support department operations.
Patient Relations Representative
First Physicians Group
Sarasota, FL
10.2016 - Current
- Coordinate all aspects of Registration including scheduling/canceling, no-showing, check-in and check-out, following the standards set by the Department and guidelines provided by the HIPPA Privacy Office in relation to patient confidentiality and privacy
- Perform full registration, verifying patient demographics and insurance and editing information as necessary. Obtain signatures on required documentation as well as copies of insurance cards & ID
- Inform patients or representatives of financial responsibility, collecting when necessary according to established guidelines and financial policy
- Scheduled follow up care while following appointment guidelines pertaining to overbooking, scheduling, appointment types, etc...
- Responsible for answering multiple phone lines and backline and assisting patients, Physicians and Hospitals with a multitude of requests such as record requests, Consults, Stroke Alerts, medications, orders, scheduling.
- Perform Charge Entry for all services throughout the day to ensure all revenue has been captured accurately and the appropriate modifiers, diagnosis and CPT-4 codes have been entered to ensure appropriate reimbursement
- Verify eligibility status and obtain benefits using electronic verification systems or by contacting payers in order to identify copayments, coinsurance, deductibles and policy limitations, and inform patient prior to time of service
- Request referrals and authorizations from insurance carriers for both in and out of network plans, following up on missing authorizations and contacting patient when needed to follow up or reschedule accordingly.
Medical Receptionist
Dr. Antunes - Endocrinology
Sarasota, FL
12.2015 - 02.2016
- Check in, meet and greet, answer phones, schedule appointments, verify patient insurance information on Availity or Navinet, scanning medical records, confirming appts, sort mail, schedule new patient appointments.
- Responsibilities: Meet and greet patients, check-out which included scheduling appointments also scheduling outside appt's at other doctor's offices or hospitals for outside procedures, collecting co-pays, also any money owed on patient's account, medical records, filing and pulling charts for add on's.
Medical Receptionist
Max Health
Sarasota, FL
10.2014 - 05.2015
- Check in, meet and greet, answer phones, schedule appointments, verify patient insurance information on Availity or Navinet, scanning medical records, confirming appts, sort mail, schedule new patient appointments.
- Accomplishments: It was great working at this company. I needed the experience of getting back to work because I have a huge gap in between my history. Getting back in reality revived me and got me to learn many new skills and things as new insurances and also new office procedures that gave me a learning experience and mastered at my skills as a receptionist.
Education
High school or G.E.D - General Studies
S.S.I
Tampa, FL01.1999
Skills
- Training
- Sales
- Scheduling
- Microsoft Office
- Bilingual
- Billing
- Filing
- New hire onboarding
- Documentation and recordkeeping
- Human resources support
- Procedure compliance
Additional Information
Bi-lingual in Spanish
Languages
Spanish
Timeline
Human Resources- Talent Onboarding Specialist
Sarasota Memorial Hospital
06.2022 - Current
Patient Relations Representative
First Physicians Group
10.2016 - Current
Medical Receptionist
Dr. Antunes - Endocrinology
12.2015 - 02.2016
Medical Receptionist
Max Health
10.2014 - 05.2015
High school or G.E.D - General Studies
S.S.I