ANNA GUTIERREZ
Miami,FL
Summary
Highly skilled, adaptive, analytical Marketing / Business Development and Operations Manager.
Overview
29
29
years of professional experience
Work History
Manager of Operations
Solea Wellness
03.2023 - Current
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Hired and trained new employees
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve efficiency
- Directed strategic workforce planning and performance management.
Sales Executive
Propy Inc
09.2022 - 03.2023
- Responsible for statewide sales of SAAS-driven blockchain enabled technology platform for Real Estate transactions
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Marketing Manager
Rising Global Realty
01.2021 - 09.2022
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Developed consumer-tailored print marketing materials for targeted distribution.
- Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales.
- Reviewed historical data and secure customer information to advise strategic campaign development.
Social Media Manager
Italkraft
06.2018 - 12.2021
- Composed daily posts for social media and helped build corporate presence on Instagram.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Client Manager
Market Hustl
01.2018 - 05.2018
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Built relationships with customers and community to establish long-term business growth.
Business Development Representative
Funky Yoga
01.2014 - 02.2018
- Composed email campaigns, implemented and managed ambassador program
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Onboarded new brand ambassadors efficiently by developing database listings, uploading information and defining related lists.
Small Business Owner
Shanti Jivas
01.2004 - 03.2010
- Promoted business via social media to generate leads and maximize brand identity.
- Maintained up-to-date administrative records to monitor operational conditions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Executive Assistant
Mest Bank
01.1995 - 05.1998
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Education
MBA - Marketing And Management
University of Miami
Miami, FL05.2003
Associate of Science - Business
West London College
London, UK 06.2000
Bachelor of Arts - Multicultural Communication
University of Moscow Academy of Education
Moscow, Russia 05.1998
Skills
- Product Development
- Administration
- Analytics Monitoring and Evaluation
- Social Media Content Creation
- Market Analysis
- HTML, CSS
- Website Design
- E-commerce
- Blockchain, Cryptocurrency, Web3
- Google Analytics
- CRM
- Staff Management
- Logistics
- Corporate Communications
- Customer Relationship Management
- Strategic Planning
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Manager of Operations
Solea Wellness
03.2023 - Current
Sales Executive
Propy Inc
09.2022 - 03.2023
Marketing Manager
Rising Global Realty
01.2021 - 09.2022
Social Media Manager
Italkraft
06.2018 - 12.2021
Client Manager
Market Hustl
01.2018 - 05.2018
Business Development Representative
Funky Yoga
01.2014 - 02.2018
Small Business Owner
Shanti Jivas
01.2004 - 03.2010
Executive Assistant
Mest Bank
01.1995 - 05.1998
MBA - Marketing And Management
University of Miami
Associate of Science - Business
West London College
Bachelor of Arts - Multicultural Communication
University of Moscow Academy of Education
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