Anna Halm
La Salle,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Self Employed Delivery
Doordash
01.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Cafe Manager
Smoothology
01.2018 - 01.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
Assistant Manager
Walmart
01.2007 - 01.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Cortiva
Joliet ILSkills
- Customer Relationships
- Courteous with Strong Service Mindset
- Project Coordination
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Understanding Customer Needs
Timeline
Self Employed Delivery
Doordash
01.2019 - Current
Cafe Manager
Smoothology
01.2018 - 01.2019
Assistant Manager
Walmart
01.2007 - 01.2017
Cortiva
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