Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Hansel

Appleton

Summary

As a chosen career path in the pet care industry, I have dedicated over a decade to not only learning the required skills to succeed, but the supplemental skills to exceed. Never settling for adequate, I continued my education by ensuring I had the most current knowledge and reputable certifications. By pursuing an AKC S.A.F.E. Groomer Certificate and American Red Cross Cat and Dog CPR & First Aid Certificate, I demonstrated my commitment to ensuring the safety and quality of my services.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Groomer

Tailwaggers Doggy Daycare
02.2025 - Current
  • Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
  • Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.

Groomer

Petco
08.2023 - 02.2025
  • Mentored new groomers to enhance their skills and acclimate them to the salon environment.
  • Developed strong rapport with clients, leading to repeat business and positive referrals.
  • Reduced workplace accidents by implementing standardized safety procedures for handling sharp tools and equipment around animals during grooming sessions.

Groomer

Tailwaggers Doggy Daycare
03.2022 - 08.2023
  • Navigated an independent schedule and salon operation by mandating my own work day and appointment calendar
  • Documented personal revenue and submitted records of biweekly earnings for payroll
  • Brought in new clientele to the business by maintaining positive client relationships

Grooming Salon Manager

Petco
02.2019 - 02.2022
  • Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
  • Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
  • Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
  • Aligned grooming services with brand promise for quality and customer care.

Dairy Milker & Calf Raiser

Ed Walter Farms INC
09.2020 - 09.2021
  • Assisted in calving processes for safe deliveries, providing immediate care to newborn calves to ensure their wellbeing.
  • Collaborated with farm managers on strategies for improving efficiency within dairy operations while maintaining high standards for animal care and product quality.
  • Enhanced overall milk production by consistently following proper milking procedures and maintaining a clean work environment.

Education

Kaukauna High School
Kaukauna, WI

Skills

  • Skid Steer Operation
  • Staff Mentoring and Training
  • Inventory Management
  • Customer Service
  • Time Management
  • Dog and Cat First aid & CPR Certified

Certification

  • AKC S.A.F.E. Groomer Certificate Valid through 12/31/2026
  • American Red Cross Cat and Dog First Aid Valid through 01/01/2027
  • Petco Grooming Apprenticeship including Pet First Aid, Dog Behavior, and Grooming Safety training Completed 07/01/2015

Timeline

Groomer

Tailwaggers Doggy Daycare
02.2025 - Current

Groomer

Petco
08.2023 - 02.2025

Groomer

Tailwaggers Doggy Daycare
03.2022 - 08.2023

Dairy Milker & Calf Raiser

Ed Walter Farms INC
09.2020 - 09.2021

Grooming Salon Manager

Petco
02.2019 - 02.2022

Kaukauna High School

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