Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Parks

Appleton

Summary

Dynamic customer service professional with a proven track record at Scheels Sporting Goods, excelling in enhancing customer satisfaction through effective communication and critical thinking. Skilled in data structuring and team collaboration, I successfully resolved issues and improved experiences, ensuring seamless event operations as an Event Coordinator at Ballroom at the Reserve.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Scheels Sporting Goods
03.2023 - Current
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Operated software systems to update order information.
  • Collaborated with team members to resolve issues and improve customer experience.
  • Provided timely support through phone, email, and in-person transactions.

Event Coordinator

Ballroom at the Reserve
04.2021 - 12.2023
  • Coordinated logistics for events, including decor selection, catering, and timing.
  • Work with guests to ensure positive experiences.
  • Managed on-site event operations, ensuring adherence to schedules and quality standards.

Education

BBA - Accounting And Finance

University of Wisconsin, Oshkosh
Oshkosh, WI
05-2027

No Degree -

Appleton East Highschool
Appleton, WI
05-2024

Skills

  • Customer service
  • Data structuring
  • Critical thinking
  • Team-oriented
  • De-escalation techniques

Timeline

Customer Service Representative

Scheels Sporting Goods
03.2023 - Current

Event Coordinator

Ballroom at the Reserve
04.2021 - 12.2023

BBA - Accounting And Finance

University of Wisconsin, Oshkosh

No Degree -

Appleton East Highschool

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