Anna Harden-Owen
Albertville,AL
Summary
Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping.
Overview
20
20
years of professional experience
Work History
Certified Recovery Specialist
Recovery Organization of Support Specialists
Albertville, AL
12.2020 - 04.2024
- Monitored client progress on a regular basis and reported any changes or concerns to supervisors.
- Provided emotional and practical support to individuals in recovery from substance use disorders.
- Facilitated group therapy sessions, including setting up the environment, introducing topics, and summarizing discussions.
- Assisted clients in recognizing triggers that lead to relapse and developing strategies to manage them.
- Conducted assessments of client needs and developed individualized service plans accordingly.
- Collaborated with other professionals such as physicians, psychiatrists, social workers, and family members to ensure the best possible care for clients.
- Educated clients about available community resources for additional support after discharge from treatment programs.
- Maintained accurate records of all services provided according to agency policies.
- Conducted outreach efforts within the local community to raise awareness about substance abuse issues.
- Assisted in coordinating transportation arrangements for clients attending offsite appointments or activities.
- Supported the development of life skills such as budgeting, job searching, resume writing., necessary for successful reintegration into society.
- Referred patients for community support outside of treatment and medical providers.
- Submitted daily documentation to the Alabama Department of Mental Health showcasing peers’ progress as well as services rendered.
Server
TJ’s Hotwings
Albertville , AL
03.2019 - 06.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Clerical Assistant
State Farm
Guntersville, Alabama
01.2015 - 01.2018
- Greeted visitors and customers in a friendly, professional manner.
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Scheduled meetings and appointments for department heads.
- Managed incoming and outgoing mail correspondence.
- Processed invoices and payments for accounts receivable and payable.
- Generated reports using database software programs.
- Inputted data into spreadsheets for tracking purposes.
- Updated customer contact information in the system database.
- Ordered office supplies to maintain adequate inventory levels.
- Maintained an organized filing system of paper documents.
Childcare Provider
North Alabama Child Development Center
Madison, AL
05.2009 - 09.2013
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Helped develop motor skills through active playtime activities like running, jumping.
Clerical Assistant
Just in Time Cartage
Albertville
09.2004 - 04.2008
- Processed invoices for payment; tracked payments received from vendors and clients.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Albertville High School
Albertville, AL05-2004
Skills
- Strong work ethic
- Motivated
- Maintain a positive attitude & optimistic outlook
- Peer Support for substance use disorder
- Invoice Processing
- Filing
- Scheduling
- Bookkeeping
- Appointment Scheduling
- Office Administration
- Clerical Support
- Strong interpersonal skills
- Dedicated
Timeline
Certified Recovery Specialist
Recovery Organization of Support Specialists
12.2020 - 04.2024
Server
TJ’s Hotwings
03.2019 - 06.2020
Clerical Assistant
State Farm
01.2015 - 01.2018
Childcare Provider
North Alabama Child Development Center
05.2009 - 09.2013
Clerical Assistant
Just in Time Cartage
09.2004 - 04.2008
High School Diploma -
Albertville High School