LISA DAVIS
Eugene,Oregon
Summary
Energetic and dependable hospitality professional with 14+ years of experience delivering exceptional guest service across a variety of restaurant environments, from fine dining to welcoming, family-owned establishments. Highly adaptable and quick to learn, with a proven ability to thrive in fast-paced, high-volume settings while maintaining professionalism and attention to detail. Skilled in multitasking, anticipating guest needs, building genuine customer relationships, and creating memorable dining experiences that keep guests coming back. Known for a warm, personable approach and a strong commitment to teamwork, service excellence, and making every guest feel valued.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Certified Recovery Specialist
WILLAMETTE FAMILY RESIDENTIAL TREATMENT CENTER
Eugene, OR
02.2024 - 01.2025
- Certified recovery support professional, compassionate communicator.
- Utilized intervention, de-escalation, and conflict-resolution techniques.
- Built trust and positive relationships with individuals from diverse backgrounds.
- Maintained composure, professionalism, and sound judgment in challenging situations.
- Strengthened active listening, communication, and interpersonal relationship skills.
- Developed personalized recovery plans based on client needs and goals.
- Provided crisis intervention and support during challenging situations.
- Maintained accurate documentation of client interactions and treatment plans.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services.
- Educated clients on coping strategies and life skills for sustainable recovery.
- Monitored client progress and adjusted treatment approaches as necessary.
Server
ELMER'S
Roseburg, OR
03.2020 - 11.2023
- Developed strong knowledge of breakfast-focused menus and guest preferences.
- Maintained efficient table turnover in a high-volume location near the highway.
- Delivered friendly, attentive service while managing competing priorities.
- Maintained cleanliness and organization of tables and dining areas.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Supported opening, closing, and daily restaurant operations.
Server
APPLEBEE'S
Roseburg, OR
04.2017 - 01.2020
- Managed opening and closing responsibilities with consistency and attention to detail.
- Provided efficient service in a high-volume, fast-paced restaurant.
- Balanced multiple tables while maintaining accuracy and guest satisfaction.
- Worked collaboratively with team members to keep service running smoothly.
Server
ROADHOUSE GRILL
Springfield, OR
01.2013 - 11.2017
- Delivered efficient, attentive service for large parties and high-volume groups.
- Handled closing responsibilities while maintaining a clean, organized dining area.
- Excelled in fast-paced service while balancing multiple guest needs.
- Utilized strong suggestive-selling skills to increase appetizer and menu sales.
HOLE IN THE WALL BARBECUE
Eugene, OR
01.2009 - 01.2013
- Provided polished service for catering and high-end special events.
- Performed restaurant opening duties and prepared the dining room for service.
- Managed multiple tables and priorities efficiently in a busy environment.
- Built genuine guest relationships that encouraged repeat business.
Education
Springfield High School
Springfield, ORSkills
- Fast-paced & high-volume service
- Large parties & group dining
- Catering & special events
- Opening & closing procedures
- Upselling & suggestive selling
- Breakfast & brunch knowledge
- Multitasking & time management
- Guest relations & retention
- Accurate order & payment handling
- Team collaboration
- Professional communication
- Conflict resolution & de-escalation
- Adaptable & quick learner
- Table management
- Point of sale operation
- Time management
- Detail orientation
- Multi-tasking efficiency
- Tableside etiquette
- Food station setup
- Memory retention
- High volume dining
- Banquet coordination
- Front-of-house display creation
- Strong work ethic
- Hospitality service expertise
Certification
- OLCC Server Permit
- Food Handler Certification
- PSS - Peer Support Specialist
- CRM - Certified Recovery Mentor
- MHACBO
Timeline
Certified Recovery Specialist
WILLAMETTE FAMILY RESIDENTIAL TREATMENT CENTER
02.2024 - 01.2025
Server
ELMER'S
03.2020 - 11.2023
Server
APPLEBEE'S
04.2017 - 01.2020
Server
ROADHOUSE GRILL
01.2013 - 11.2017
HOLE IN THE WALL BARBECUE
01.2009 - 01.2013
Springfield High School