Anna Heintz
De Pere,WI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Care Giver
Home Instead
Greenbay, WI
09.2016 - Current
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
T.J.Maxx
T.J. Maxx
Chicago, IL
08.1999 - 08.2016
- Adhered strictly to all company policies related to Loss Prevention operations.
- Performed regular security audits to ensure policies are being followed correctly.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Analyzed video surveillance footage to identify potential criminal activity.
Education
High School Diploma -
Senn High School
Chicago, IL06-1988
Skills
- Incident Reporting
- Care Plan Adherence
- Time Management
- Complex Problem-Solving
- Surveillance techniques
- CCTV Monitoring
- First Aid Training
Certification
- Home Health Aide (HHA)
Timeline
Care Giver
Home Instead
09.2016 - Current
T.J.Maxx
T.J. Maxx
08.1999 - 08.2016
High School Diploma -
Senn High School