Anna Hight
Chicago,IL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Tous Les Jours Bakery
03.2024 - Current
- Maintained regular and consistent attendance and punctuality.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
Eataly Chicago
10.2023 - 03.2024
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Sales Associate
Zumiez Retail
03.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed returns, exchanges, and refunds by store policy.
Cashier
Jeromes Market
06.2021 - 03.2022
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
City College of Chicago
Chicago, IL 08.2024 - Current
Film And Video Production
School of The Art Institute of Chicago
Chicago, IL 08.2023 - 05.2024
High School Diploma -
Carmel High School
Carmel-by-the-Sea, CA 08.2020 - 05.2023
Skills
- Opening and closing duties
- Ordering Procedures
- POS Systems
- Beverage Preparation
- Soft selling
- Menu Memorization
- Team Player
- Conversant in Japanese
Timeline
City College of Chicago
08.2024 - Current
Barista
Tous Les Jours Bakery
03.2024 - Current
Barista
Eataly Chicago
10.2023 - 03.2024
Film And Video Production
School of The Art Institute of Chicago
08.2023 - 05.2024
Sales Associate
Zumiez Retail
03.2022 - 11.2022
Cashier
Jeromes Market
06.2021 - 03.2022
High School Diploma -
Carmel High School
08.2020 - 05.2023