Anna Hocum
Milwaukee
Summary
I am an enthusiastic learner who is eager to contribute to team success. I am a driven student with a background in Psychology via pursuit of my undergraduate degree in Psychology from Marquette University and working as a grief facilitator. I am seeking real-world experience to further my knowledge in the healthcare industry where I can utilize my strong interpersonal communication skills, ability to empathetically connect with others, as well as, my dedication to my work, attention to detail and excellent organizational skills.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Girl Scout Troop Leader
Girl Scouts of Wisconsin
01.2017 - Current
- Lead a troop of 6/7 year old girls throughout girl scout camp for one week every summer.
- Encouraged participation in camp activities and guided troop members in safe adventures.
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement, and facilitating opportunities of interaction between campers.
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
- Resolved conflicts that arose between campers by listening to both perspectives of the issue, using a peaceful and comprising technique to diffuse the situation.
Founder
Hope in a Box
01.2017 - Current
- Mission: Raise money for childhood cancer research, collect funds and toys used for care packages given to children and young adults currently fighting against childhood cancer and/or chronic illnesses.
- Created organization's mission and vision statements.
- Collaborated with 501C3 Organizations and assisted them in their yearly fundraisers and with raising money for families impacted by childhood cancer, worked to bring holiday festivities into the oncology ward of Children's Hospital for children who spend the holiday admitted in the hospital.
- Held events that raised awareness and funding for pediatric cancer and collaborated with local businesses to reach more people in the community and build community relationships.
Phlebotomist
ACL West Allis Medical Center
08.2022 - 07.2023
- Phlebotomist
- Outreach Program
Mentor Volunteer
Office of Disability Services, Marquette University
10.2021 - 05.2024
- Used interpersonal communication skills to help mentee through obtaining appropriate accommodations due to their health conditions/disabilities
- Schedule meetings with my mentee to address and find solutions to obstacles they may be encountering, ways that I can help make their transition to college, changing semesters, and taking finals easier.
- Provide as much information that I have knowledge on regarding any issues they may be experiencing in regard to navigating the healthcare system.
Grief Facilitator
Healing Hearts of Waukesha County
10.2021 - 01.2023
- Ran individual therapy and family therapy sessions for children ages 5 to adults.
- Aided in treatment for victims of the Waukesha Parade attack (those who were directly hurt and those who witnessed the event)
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served and adjusted counseling according to what a particular client needed at the time.
- Observed and monitored client behavior and responses to treatment, improved relationships with community and clients I was directly working with.
Office Assistant
COCM at The Marq on Marquette University Campus
05.2022 - 08.2022
- Input data relevant to leasing agreements and parking permits into Excel, Microsoft, and SharePoint.
- Utilized computer and job-related software, answered multi-line telephone system to direct calls and take messages.
- Scheduled appointments, Delivered messages
- Collaborate with other team members in the marketing, ‘Marquette University Apartments’ Agency, and coworkers in the same department.
- Maintained composure in dealing with pressure situations.
- Communicated with customers, employees, and other individuals to answer questions, explained information, and address complaints.
- Diffused customer complaints and concerns while maintaining customer relations
- Operated office machines, such as photocopiers and scanners, voice mail systems and personal computers.
Warehouse Order Processor/Picker
Heil Warehouse Aroura Health Care
01.2022 - 01.2022
- Received incoming shipments and distributed packages to the local Aurora hospitals
- Took inventory of stock
Assistant Women's Soccer Coach
Catholic Memorial High School
03.2018 - 05.2022
- Coordinated high school women's program operations and team activities.
- Conferred with coaches to determine best team roster, possible weaknesses on the team, develop plans to improve players abilities.
- Created soccer plays, coordinated drills, physical conditioning regimens, and worked with the team to make sure the players understood positioning and game strategies.
Volunteer Server
Waukesha Homeless Shelter
01.2014 - 01.2017
- Cultivated warm relationships with regular customers and improved relationships with the community.
- Brought dinner and holiday festivities to the homeless in Waukesha, WI.
Youth Ministry Program Leader
Holy Apostles Church
01.2016 - 01.2017
- Built lasting relationships with youth and parents/guardians through weekly meetings and workshops that brough the community closer and taught children more about their faith.
- Taught and counseled youth ages 6 to 10 while connecting the lessons to their personal life and promoting social skills, empathy, and acceptance in their daily lives.
- Led programs such as worship, study, fellowship and service opportunities.
Education
High School Diploma -
Catholic Memorial High School
Waukesha, WI05.2018
Undergraduate Degree - Psychology
Marquette University
05.2024
Skills
- Experienced in Word, Excel and PowerPoint
- Strong Communication Interpersonal Skills
- Ability to remain calm in challenging situations
Certification
- First Aid Certified, American Red Cross – 2021-08-25
- Seizure Recognition and First Aid, Epilepsy Foundation – 2021-08-05
- Seizure Training for School Nurses, Epilepsy Foundation – 2021-08-20
Timeline
Phlebotomist
ACL West Allis Medical Center
08.2022 - 07.2023
Office Assistant
COCM at The Marq on Marquette University Campus
05.2022 - 08.2022
Warehouse Order Processor/Picker
Heil Warehouse Aroura Health Care
01.2022 - 01.2022
Mentor Volunteer
Office of Disability Services, Marquette University
10.2021 - 05.2024
Grief Facilitator
Healing Hearts of Waukesha County
10.2021 - 01.2023
Assistant Women's Soccer Coach
Catholic Memorial High School
03.2018 - 05.2022
Girl Scout Troop Leader
Girl Scouts of Wisconsin
01.2017 - Current
Founder
Hope in a Box
01.2017 - Current
Youth Ministry Program Leader
Holy Apostles Church
01.2016 - 01.2017
Volunteer Server
Waukesha Homeless Shelter
01.2014 - 01.2017
Undergraduate Degree - Psychology
Marquette University
High School Diploma -
Catholic Memorial High School
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