Anna Horton
Louisville,KY
Summary
Motivated and highly driven professional seeking a rewarding career as a Consumer Service Operations Representative at Humana. Dedicated to making a difference in others' lives by assisting members in determining their eligibility for state and federal programs to improve their wellbeing. Excited about engaging with members over the phone, gathering personal and financial information, and completing state applications on their behalf. Skilled multitasker adept at inputting information into various systems while providing exceptional service.
Overview
12
12
years of professional experience
Work History
Driver
C. R. England
10.2022 - Current
- Manage loads and offer delivery services to other logistics organizations
- Maintain accurate and precise paperwork, while efficiently communicating on loads with dispatch
- Perform comprehensive maintenance equipment inspection for DOT regulation adherence
- Ensured timely arrival at destination and led compliance with state laws
- Led safe securing of load using suitable equipment and verified proper weight distribution.
Driver
DNR Expedite
Louisville, KY
09.2021 - 10.2022
Driver
M&E Transport Inc.
Louisville, KY
01.2019 - 08.2021
Assistant Manager
Circle K
Louisville, KY
01.2018 - 01.2019
- Assisted with weekly payroll and schedule completion for employees
- Conducted daily counts and balanced CSR registers, assembling statistics for positive/negative outcomes
- Retained sufficient stock by monitoring and procuring weekly orders
- Facilitated exceptional customer service delivery and actively mitigated complex issues
- Established promotional sales and mentored three to five people to achieve set performance goals.
Driver
Venture Logistics, Handled Now (Ryder), Mr. P and M&M Carthage
Louisville, KY
01.2016 - 01.2018
Shift Manager
Arby's
Louisville, KY
01.2015 - 01.2016
- Provided efficient coaching to employees, administered cash sales, performed nightly supply counts, and formulated reports accurately
- Adhered to sanitary requirements and standards
- Monitored and checked food temperature and equipment
- Improved sales by implementing quarterly promotional activities
- Identified and responded promptly to customer complaints/issues.
Claims Billing
Norton Healthcare
Louisville, KY
01.2012 - 01.2016
- Adjusted patient billing errors for KY/IN Medicaid as per payer guidelines and rectified plan registration dates for accurate billing submission
- Acquired plan verification via payer website access
- Validated billings for filing, term dates, medical records, and PHI of accounts, complying with the company’s directives
- Met and achieved compliance goals as well as created spreadsheets with out-of-state plan details.
Pre-Access Centralized Scheduler
University of Louisville
Louisville, KY
01.2021
Customer Service
Teleperformance
Louisville, KY
01.2018
Education
Bachelor of Science in Business Administration -
Indiana Wesleyan University
05-2010
Skills
- Strategic Planning & Execution
- Attention to detail/accuracy in documentation
- Multitasking & time management
- Excellent Customer Service
- Problem identification & resolution
- Quality & Regulatory Compliance
- Problem/Analysis & Resolution
- Team Training & Supervision
- Customer relationship-building
References
References available upon request.
Timeline
Driver
C. R. England
10.2022 - Current
Driver
DNR Expedite
09.2021 - 10.2022
Pre-Access Centralized Scheduler
University of Louisville
01.2021
Driver
M&E Transport Inc.
01.2019 - 08.2021
Assistant Manager
Circle K
01.2018 - 01.2019
Customer Service
Teleperformance
01.2018
Driver
Venture Logistics, Handled Now (Ryder), Mr. P and M&M Carthage
01.2016 - 01.2018
Shift Manager
Arby's
01.2015 - 01.2016
Claims Billing
Norton Healthcare
01.2012 - 01.2016
Bachelor of Science in Business Administration -
Indiana Wesleyan University
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