Anna Hurtgen
Agoura Hills,CA
Summary
I excel in making people feel at ease and creating an atmosphere of relaxation and joy while maintaining a sense of urgency in delivering to the fast-paced demands of guests. Dynamic professional with a proven track record in team organization and guest management, notably at Rootlight Inc. I have a passion for service and have worked on and off in the service and hospitality industry while working as an event organizer.
Overview
31
31
years of professional experience
Work History
Event Organizer
Rootlight Inc
02.2014 - Current
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
Server - Host
Private Catering Events
03.2008 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Navy Linguist
USN
03.1993 - 11.1999
- Organized extracurricular events such as cultural festivals or field trips to enrich the overall educational experience.
- Promoted language fluency with immersive activities that simulated real-world situations.
- Translated complex texts for clients, ensuring accurate representation of source material in target languages.
- Increased cultural awareness among students by integrating cultural elements into language lessons.
Education
Bachelor Of Science - Arabic/Psychology
University of Maryland - Baltimore
Baltimore, MD01.1996
Skills
- Guest Management
- Anticipating Guest Needs
- Table Preparation
- Transactions and Cash Handling
- Dining Room Monitoring
- Waiting Tables
- Customer Service and Rapport
- Table Bussing
- Guest Satisfaction
Timeline
Event Organizer
Rootlight Inc
02.2014 - Current
Server - Host
Private Catering Events
03.2008 - Current
Navy Linguist
USN
03.1993 - 11.1999
Bachelor Of Science - Arabic/Psychology
University of Maryland - Baltimore