Anna Jemison
Clinton Township
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
CSP, ATL Tax Pro Assist
HR Block.
11.2022 - Current
- Assistant to office manager, keeping track of daily tax pro schedules and appointments, message and assignments. Filing and logging clients W-2, personal tax information into company systems.
- Pre starting filing clients taxes, and pushy with tax pro reviews. Setting , canceling, and rescheduling appointment. Setting up and executing branch functions
- Streamlined communication processes between departments, fostering collaboration and reducing response times.
- Coordinated office operations, ensuring efficient workflow and timely completion of administrative tasks.
OWNER/OPERATOR
SIMPLY SIMPLE DESIGNS/ JAZZY UNIQUE TREATS
04.2009 - Current
- Event planning and pastry maker, consult with customers to determine the vision of their event oversee hiring of qualified and reliable staff, managing all company budget, contracts and documents, providing high quality experience that ensures customer satisfaction.
- Developed innovative design concepts to enhance product offerings and attract new clientele.
- Managed daily operations, ensuring quality control and timely delivery of products to customers.
- Established effective marketing strategies, increasing brand awareness and driving customer engagement.
- Analyzed customer feedback to refine product lines and enhance overall customer satisfaction.
PACKAGE AND SORT ASSOCIATE
AMAZON.COM
12.2021 - 03.2025
- Proper packaging and shipping of all Amazon out going orders. Inducting and sorting client’s orders for shipping. Problem solving orders to ensure customer satisfaction.
- Sorted and organized packages for efficient warehouse operations.
- Operated scanning equipment to ensure accurate tracking of inventory flow.
- Collaborated with team members to improve sorting processes and reduce delays.
- Conducted quality checks on sorted items to maintain high standards.
- Trained new associates on best practices for sorting and safety protocols.
ACCOUNT SPECIALIST
ROCK CONNECTIONS
03.2018 - 01.2021
- Providing quality service to ensure customer satisfaction, and working together with a team to execute on time and building a strong team performance.
- Developed tailored account strategies to address diverse client needs and preferences.
- Collaborated with cross-functional teams to optimize account management and workflows.
- Managed customer inquiries and resolved account issues efficiently.
CUSTOMER SERVICE REP/SALES
STAPLES
06.2017 - 01.2018
- Customer service, cashier, merchandiser. Answer phones, item returns, and support sales for computer techs.
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Managed inventory levels, ensuring product availability for customers.
POLO VENDER SUPPORT
MACYS
08.2014 - 03.2017
- Merchandizer, Visual support, stock, RTV, RFID scanning, pricing mark downs and mark ups responsible for minting up keep of polo stock room and other stock rooms, penny stock.
- Led cross-functional teams to streamline inventory management processes and enhance operational efficiency.
- Analyzed vendor performance metrics to identify areas for process improvement and cost savings.
- Oversaw compliance with company policies during vendor interactions, ensuring alignment with brand standards.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Education
Diploma -
KETTERING SENIOR HIGH
DETROIT, MI06.1995
Associate of Science - Applied Science And Pastry
Auguste Escoffier School of Culinary Arts Online
637 Broadway H, Boulder CO 8030511-2025
Skills
- Experience in clerical support, ie
- Typing
- Filling
- Computer knowledgeable in many programs
- 9 years in culinary
- Telephone operations
- Time management
- Attention to detail
- Problem-solving
- Friendly, positive attitude
- Organizational skills
- Critical thinking
Timeline
CSP, ATL Tax Pro Assist
HR Block.
11.2022 - Current
PACKAGE AND SORT ASSOCIATE
AMAZON.COM
12.2021 - 03.2025
ACCOUNT SPECIALIST
ROCK CONNECTIONS
03.2018 - 01.2021
CUSTOMER SERVICE REP/SALES
STAPLES
06.2017 - 01.2018
POLO VENDER SUPPORT
MACYS
08.2014 - 03.2017
OWNER/OPERATOR
SIMPLY SIMPLE DESIGNS/ JAZZY UNIQUE TREATS
04.2009 - Current
Diploma -
KETTERING SENIOR HIGH
Associate of Science - Applied Science And Pastry
Auguste Escoffier School of Culinary Arts Online
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