- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Baking
- Mindfulness Practices
Anna Johnson
Casa Grande,AZ
Summary
Hardworking Human Service professional committed to coaching clients through life challenges. Develops customized plans for individual issues. Focused and ready to assist in the form of scheduling appointments, accompanying individuals to meetings, and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.
Overview
1
1
Certification
Work History
Customer Service Representative
Expert Global Solutions Inc.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Received inbound calls from customers regarding account issues and inquiries
- De-escalated aggressive callers to assist with resolving problems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Provided technical support and assistance to customers
Customer Service Representative
Comcast/ServiCom
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed
- Received inbound calls from customers to schedule appointments and resolve issues
- Provided customer service and troubleshooting to callers
- Conducted customer service experience surveys
Education
Bachelor of Science - Applied Psychology
University of Phoenix
Phoenix, AZ2026
Skills
- Problem-solving
- Active listening
- Relationship building
- De-escalation techniques
- Conflict resolution
- Computer proficiency
- Critical thinking
- Substance abuse awareness
Affiliations
- National Society of Leadership and Success
- Zeta Mu Phi- Gamma
Certification
Certified Peer Recovery Support Specialist - Just1life
March 2024
- Motivational interviewing Udemy March 2024
- Trauma-informed Care- Udemy March 2024
- CPR- March 2024
- Healthcare Informatics- University of Phoenix
Interests
Timeline
Customer Service Representative
Expert Global Solutions Inc.
Customer Service Representative
Comcast/ServiCom
Bachelor of Science - Applied Psychology
University of Phoenix
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