Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santana Wilson

Montgomery,AL

Summary

Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.

Overview

4
4
years of professional experience

Work History

Work-at-home-agent

EGS, Expert Global Solutions
MONTGOMERY, AL
05.2020 - 06.2022
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.

Work From Home Customer Service Agent

Ask
MONTGOMERY, Alabama
05.2019 - 02.2021
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Documented calls according to policies for use in performance measurement and business progress tracking.

Education

Caverna High School
Montgomery, AL
05.2013

Skills

  • Customer Account Management
  • Business Growth
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Strong Telephone Etiquette
  • Promotions Programs
  • Step Instructions
  • Conversation Recording
  • Software Solutions

Timeline

Work-at-home-agent

EGS, Expert Global Solutions
05.2020 - 06.2022

Work From Home Customer Service Agent

Ask
05.2019 - 02.2021

Caverna High School

Similar Profiles

  • Alpha Mugabo

    Alpha MugaboAlpha Mugabo

    Screw Machine Operator at Acument Global TechnologiesScrew Machine Operator at Acument Global Technologies

    View Profile
  • Luis Chacon

    Luis ChaconLuis Chacon

    Team Leader at VXI GlobalTeam Leader at VXI Global

    View Profile
  • AARON BIGGERSTAFF

    AARON BIGGERSTAFFAARON BIGGERSTAFF

    Security Guard at G4S Secure Solutions USASecurity Guard at G4S Secure Solutions USA

    View Profile
Santana Wilson