Emily Muñoz
Santo Domingo
Summary
Energetic Online Customer Service representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.
Overview
2
2
year of professional experience
Work History
Work-at-home-agent
Outplex
Santo Domingo
05.2022 - Current
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Customer Service Representative
Digital Works
Santo Domingo
02.2019 - 10.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Special Education -
Brigham Young University - Idaho
Rexburg, ID04.2024
Skills
- Order and Refund Processing
- Management Abilities
- Understanding Customer Needs
- Customer Account Management
- Customer Retention Strategies
- Call Center Operations
- Change Orders
- Online Chat
- Patient and Empathetic
- Quality Metrics
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Work-at-home-agent
Outplex
05.2022 - Current
Customer Service Representative
Digital Works
02.2019 - 10.2019
Special Education -
Brigham Young University - Idaho
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