Mary Scott
Pemberton,New Jersey
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Work From Home Agent
FlexJobs
United States
09.2024 - 05.2025
- Managed customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Resolved customer issues efficiently, utilizing problem-solving techniques to enhance satisfaction.
- Maintained detailed records of interactions in CRM systems for improved tracking and follow-up.
- Collaborated with team members to share best practices and improve operational workflows.
- Utilized time management strategies effectively while working remotely and balancing workload demands.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
Assistant Office Manager
Hilltop Motel
Wrightstown, NJ
07.2021 - 06.2023
- Managed scheduling and reservations, optimizing occupancy rates through strategic planning.
- Coordinated daily office operations, ensuring efficient workflow and effective communication among staff.
- Streamlined administrative processes, resulting in improved document management and retrieval times.
- Implemented customer service protocols, improving guest satisfaction ratings through prompt issue resolution.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new hotel services and products to support promotional efforts.
Recruiter, HR Assistant
Chartwell Staffing Solutions
Ogden, UT
03.2015 - 04.2020
- Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and job descriptions for short-term and long-term temporary employees.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Led training sessions for junior recruiters, fostering skill development and knowledge sharing.
- Developed comprehensive recruitment strategies to attract top talent across multiple industries.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Followed up with clients to evaluate temp employee performance and client satisfaction.
- Coordinated schedules to arrange management interviews with applicants.
- Led aggressive campus recruitment initiative to build brand and expand company’s relationships with target schools, such as the Job Corps "Ready for Work" program.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Trained and coached new Junior Staffing Specialists to improve quality of hires across all business sectors.
- Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
- Assisted in onboarding new employees, ensuring a smooth transition into company culture.
- Maintained employee records and HR databases for accurate personnel tracking.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
Catering Coordinator
Cuisine by Kelly
Macon, GA
04.2003 - 07.2014
- Determining customer requirements and proposing catering options.
- Coordinated logistics for large-scale catering events, ensuring timely delivery and setup of services.
- Developed and maintained relationships with vendors, enhancing service quality and cost-effectiveness.
- Used several software and web based programs to plan and keep track of events.
- Implemented feedback systems to gather client input post-events, driving continuous improvement in service delivery.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Planning menus and overseeing venue, equipment, food, and service preparations.
- Negotiated contracts with clients, balancing their needs with business objectives to reach mutually beneficial agreements.
- Liaising with customers, sales staff, chefs, and specialized catering equipment providers.
- Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
- Overseeing seating arrangements, the serving of meals and beverages, and the clearing of tables.
- Monitoring the availability of catering stock and supplies and ordering replenishments.
- Tracking catering expenses and maintaining accurate records.
- Adhering to food and health industry regulations and standards.
- Researching catering trends and promoting competitive catering services.
Education
Associates -
Middle Georgia Technical College
01.1994
Skills
- CRM
- Appointment scheduling
- Billing management
- Record preparation
- File maintenance
- CRM software
- Call handling
- Customer service
- Computer skills
- Calm and professional under pressure
- Teamwork and collaboration
- Order processing
- Issue and complaint resolution
- LiveChat messaging
- Inbound call management
- Administrative and office support
- Direct sales
- 65 wpm typing speed
- Order and refund processing
- Quality control
- Policies and procedures adherence
- POS systems expert
- Staff education and training
- Customer relationship management (CRM)
- Key holder experience
Timeline
Work From Home Agent
FlexJobs
09.2024 - 05.2025
Assistant Office Manager
Hilltop Motel
07.2021 - 06.2023
Recruiter, HR Assistant
Chartwell Staffing Solutions
03.2015 - 04.2020
Catering Coordinator
Cuisine by Kelly
04.2003 - 07.2014
Associates -
Middle Georgia Technical College